Bridging the gap between design and delivery
Amillan embrace innovation and have many years’ experience in the design, specification, delivery and support of communications technology projects for some of the UK’s largest businesses, education establishments and public-sector organisations. Our Professional Services and Support teams will ensure that solutions are developed which precisely match your needs and requirements and are appropriate for your business goals.
Professional services
From initial consultation and concept design, through staging and immersive hands-on familiarisation, you can trust Amillan. We will be a guiding partner to ensure that the impact of new technology is positive and deployed in the best way possible.
Project Management
The introduction of a new Communications Technology project can be a daunting and complex task with potentially significant implications on your resources and service levels to your client base.
Coordination of an involved series of project phases, continuity of service during the transition, staff training and familiarisation, the wind-down and start-up of external services and connection are all processes that need careful coordination and execution to ensure you get the full benefit of your investment.
Our project management and deployment skills are renowned and acknowledged by an extensive reference base of long-standing customers.
Engineering
Our engineering team are at the forefront of modern technological knowledge. All Amillan staff adhere to ongoing learning in order to evidence our continual professional development (CPD) and maintain accreditation with our vendor partners, ensuring our customers benefit from the highest levels of expertise at all times.
Training
User adoption is critical to the success of new communication technology solutions.
Amillan’s approach to training is to design bespoke training plans for each customers own requirements. We have a fully equipped conference and training suite at our head office in the Midlands, we can also deliver training remotely, on your premises or another venue. From one to one system management training and train the trainer workshops through to e-learning and go-live floorwalking support, Amillan can provide training package which will ensure your users can hit the ground running.
With Amillan your business can benefit from:
- Design and consultancy – From initial needs assessment and data collection through to comprehensive design
- Project management – Complete orchestration of all stakeholders to deliver the desired outcome every time
- Integration and support – Ensuring your solution continues to deliver value right from the start
Support
Every organisation has its own set of needs and requirements. Your hours of operation may vary and some sites will be more critical than others. Support may need to cover voice and data systems critical to your operation, or your contact centre which can be a significant source of revenue and a key service to your customers. One thing is common, and that is the excellent level of service that Amillan delivers to each of our customers.
With our support packages your organisation can benefit from:
- After sales care – 24/7 support and a UK based support desk
- Service delivery management – Regular performance reviews to check we meeting the high service standards we set ourselves and you are getting the best from your technology.
- Fast response – Fast and responsive support SLA’s to fit your business needs, backed up by the expert knowledge of Amillan’s engineers and technology vendor partners.
Our project management and deployment skills are renowned and acknowledged by an extensive reference base of long-standing customers. Take a look at the range of case studies available to see why we are so proud of our reputation in this area and get in touch to see how you can benefit from working with Amillan.
