The nation’s shopping habits are constantly evolving, it’s safe to say that the retail is among the industries that are most affected by new digital trends influencing everything from manufacture and distribution to customer experience in store. However whether you view this as a an opportunity or a threat is likely down to the flexibility of your technology environment and its ability to adapt to change quicker than your competitors…
- The evolution of customer expectation – Since the ability for the mainstream to shop online 24/7, retailers are experimenting with a myriad of ways to respond to new shopper expectations. In the age of social media getting customer satisfaction right is critical, as consumers expect retailers to provide consistent, quality services across a range of multimedia platforms. Today’s consumers demand convenience and personalisation. The aim is to bridge digital and physical shopping experiences and execute ways to transform the retail experience.
- Balancing the old and the new – The challenge is maintaining your large, legacy communication infrastructure across your retail locations, distribution hubs and head office, whilst still trying to offer new digital experiences in store and evolve the way you work. Every change you make can have a significant domino effect across your geographically dispersed estate and you need a partner with the capability to deliver UK-wide.
Amillan strive to continually enhance your customers’ journey
Amillan have decade long relationships with many major, multi-site high street retailers and this is due to our partnership approach. We take the pain away and put technological enablers in place so you can focus on your customers. Amillan can work with you to support and build upon your legacy technology, whilst also introducing and integrating the latest solutions needed to help you grow.
Contact us to discuss how we can work together to support your digital evolution.