About The University of Westminster
The University Of Westminster provides grounded, holistic education with wide horizons and opportunities, so that people from every background can realise their true potential, contributing to a richer, happier society.
The university boasts a rich and unique history and has been providing students with an education based on academic excellence, cultural engagement and personal enrichment since our inception as The Polytechnic Institution in 1838.
Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strived to meet the ever-changing requirements and goals of its students and partners.
The University of Westminster selected Amillan to provide new IP telephony, contact centre and unified communications solutions as part of a major internal restructuring and expansion. The aim of the restructure was to give staff a robust and reliable communications infrastructure capable of improving cross-campus and external collaboration, allowing the University to deliver more effective corporate and student services.
Designing and implementing unified communications across the entire university has achieved the institution’s vision of creating communications service for the future, allowing staff to connect cross-campus and giving them access to IP telephony, softphone applications and unified communications tools based on their individual requirements.
Having this insight into the Universities current telephony landscape and requirements, Amillan procured a Telephone System Maintenance contract for their existing IP telephony system. This included services such as Problem & Incident Management, Reporting, Field Engineering, 24/7, telephone assistance and much more.
Amillan remains fully committed to continuing to supply an uninterrupted service and support package for the University of Westminster and look forward to continuing to build the relationship, whilst constantly refining the services provided.
“Our corporate services team undertakes critically important work which is dependent upon reliability and quality of communications. Amillan has given us a modern and flexible communications infrastructure to transform these services and give our internal teams swift access to students, departments and external partners.” – The University Of Westminster