Intelligent Software to Automate Tasks and Processes
Amillan is perfectly positioned to help you implement advanced AI, automation, and ChatBot solutions. We assist with planning, implementation, and ongoing support.
Enhance your knowledge: Dive into our Beginners Guide to AI for Contact Centres – Click here to read!
Amillan provides ChatBot and SpeechBot solutions that offer advanced webchat and telephone self-service interactions. These solutions are specifically designed for customer services, delivering intelligent, accurate, and consistent automated responses. This allows your organisation to serve customers 24×7 through their preferred channel, offering an intuitive service that provides an excellent user experience.
Customer services are typically one of the busiest teams within an organisation, handling thousands of calls, chats, and email enquiries every year. Voice remains the most used channel, followed by web interactions, email, and social media. Customers are transitioning towards more convenient engagement methods and are embracing self-service options if the experience is good and they can avoid queuing.
With changing attitudes and the shift towards digital technology, there is now an opportunity to introduce 24×7 service automation through existing channels (telephony, email, web chat) and new services via apps, smart devices (mobile phones, tablets, smart speakers, wearables, etc.) through messaging, speech, or visual interfaces.
Amillan Bot services can handle a significant number of general enquiries and be tailored to provide information across the organisation or specific details for individual departments. The service integrates with existing business systems via Robotic Process Automation (RPA) and can automate end-to-end processes, allowing wider adoption of automation in the future.
Conversational AI and Generative AI for Cloud Contact Centres
Conversational AI and generative AI are revolutionising cloud contact centres by enabling seamless interactions between humans and software robots. These technologies enhance customer service by providing real-time assistance, automating routine tasks, and offering insights into customer interactions. Conversational AI, such as virtual agents and chatbots, can handle common queries and free up live agents to focus on more complex issues. Generative AI further enhances this by creating more natural and personalised interactions, improving customer satisfaction and operational efficiency.
Discover how AI can transform contact centers. Download the Amillan & PolyAI Playbook now!
Robotic Process Automation
Robotic Process Automation (RPA) uses software to automate tasks and processes typically performed by humans. RPA software “robots” work alongside employees to improve the handling of various processes, including data input, copying, manipulation, triggering other processes, or communicating with other systems.
Why RPA?
Software robots can perform multiple simultaneous activities tirelessly, quickly, and accurately, freeing up their human counterparts for more complex, high-value, and sensitive tasks that require human attributes such as emotional intelligence, reasoning, or judgment.
Amillan provides RPA solutions composed of applications and features within the Microsoft Power Platform (Automate, Flow, Apps, Graph API, Power BI) or SAP Intelligent RPA (SAP IRPA).
Benefits of Amillan’s RPA and ChatBot Solutions:
Automating repetitive business processes
Reducing contact centre workload
Enhancing customer and employee experience
Creating customer experience dashboards displaying key data
Optimising efficiency and reducing costs
Automating data input and replication
Simplifying screen and application navigation
Creating single sign-in/start my day processes
Providing calculation and data manipulation across a range of applications
Database integration
API and web services integration
Your Business Will Benefit From:
Saving interaction time and costs for your customer service teams
Bringing all data to the forefront
Having a clear data audit
Ensuring full compliance
Empowering employees by reducing the need for tedious, mundane tasks, keeping staff more productive
Immediate alerts for any unbilled items
Maintaining high-quality control standards
Increasing the speed, efficiency, and accuracy of processes
Freeing your team to focus on more complex, high-value strategic work
New innovative ChatBot and RPA applications are being developed by our team for end-user clients daily.
Discover what automation can do for your business – click here to arrange an exploratory call!
ForHousing is about improving lives for communities, customers, and staff, delivering excellent quality, affordable accommodation, and housing services across the region.
Polygon was looking for an RPA solution that could bring significant benefit to the process of preparing, collating and distributing Time Control reports.
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