Client: Zoological Society of London  
Industry: Museum and Cultural Institution  
Location: London, United Kingdom  
Partnership Since: 2021

Background
The Zoological Society of London (ZSL) is a world-renowned conservation charity that operates London Zoo and Whipsnade Zoo. As two of the UK’s most iconic zoological sites, they attract millions of visitors each year and require robust, high-performance network infrastructure to support their operations, research, and guest experience.
To ensure seamless digital connectivity across both sites, Amillan has been ZSL’s trusted Managed Service Provider (MSP), delivering critical network infrastructure, data switching, and WiFi solutions that enable smooth day-to-day operations.

Quote from Kevin Lee, Sales Director.

“At Amillan, we are committed to working in true partnership with our customers, collaborating to transform business solutions that meet the ever-evolving demands of today’s dynamic marketplace. Our partnership with ZSL reflects this dedication—driving innovation, efficiency, and sustainable success.”

Challenge

Managing two large, complex zoo environments presents unique challenges:

Expansive Sites: Both London Zoo and Whipsnade Zoo cover vast areas, requiring reliable wireless coverage across multiple enclosures, buildings, and visitor zones.

High-Density Usage: The network must support thousands of daily visitors, staff, researchers, and operational systems without interruptions.

Mission-Critical Operations: Secure and stable connectivity is essential for ticketing, retail, visitor engagement, and research activities.

Legacy Infrastructure: Upgrading and integrating modern network solutions with existing infrastructure while minimising disruption.

Solution

As ZSL’s managed service provider, Amillan delivered a comprehensive network infrastructure transformation, ensuring seamless connectivity across both estates.

Quote from Carl Jephcote, Infastructure Lead, ZSL.

“Amillan has been instrumental in transforming our network infrastructure across both London Zoo and Whipsnade Zoo. Their expertise and proactive support have enabled us to deliver a seamless digital experience for our visitors and staff, while also supporting our critical research and conservation efforts. It’s a partnership that continues to add real value to our mission.”

Key Solutions & Services Provided:

Enterprise-Grade Network Infrastructure – Deployment of high-performance data switches to enhance network resilience and efficiency.
Advanced WiFi Solutions – Installation of strategically placed access points to deliver seamless, high-speed wireless coverage across both zoo locations.
Scalability & Future-Proofing – Infrastructure designed to support ZSL’s evolving digital needs, including visitor engagement initiatives, research projects, and operational enhancements.
Ongoing Managed Services & Support – Continuous monitoring, maintenance, and support to ensure maximum uptime and reliability.

Results:

Through Amillan’s expertise, ZSL has significantly improved communications, network performance, visitor communications, experience, and operational efficiency across both London Zoo and Whipsnade Zoo.
Better Communications – Better Communications: Enhanced internal and external collaboration, leading to improved customer communications, a better visitor experience, and a more positive employee environment.
Enhanced Visitor Engagement – Reliable WiFi access for guests supports mobile ticketing, interactive zoo experiences, and social media sharing.
Improved Research & Conservation Efforts – Secure and stable network infrastructure facilitates digital research, data collection, and collaboration.
Optimised Operations– Seamless connectivity for staff communications, point-of-sale systems, and administrative functions.
Future-Ready Connectivity – A scalable infrastructure that will support ZSL’s ongoing digital transformation and conservation initiatives.

Conclusion
Amillan’s strategic partnership with ZSL has transformed connectivity at London Zoo and Whipsnade Zoo, enabling a smarter, more connected environment for visitors, staff, and conservation teams. As a trusted technology partner, Amillan continues to support ZSL’s mission by providing cutting-edge network solutions that power education, research, and world-leading wildlife conservation.