1. Why You Should Choose Amillan?

A trusted technology partner to the recruitment industry

We work with leading recruitment brands and staffing providers across the UK to:

• Modernise legacy telephony, contact centre platforms, and build robust and highly secure network infrastructures. 
• Support distributed branch networks and remote consultants
• Improve candidate and client experience across every channel
• Provide always-on support through a 24/7 managed services model

Amillan acts as an extension of your IT and operations teams — delivering secure, resilient platforms and then owning the day-to-day support, so your consultants can focus on building relationships, not fixing technology.

2. Solutions Built for Recruitment

Unified Communications and Telephony for Consultants

Give consultants the ability to work from anywhere while staying reachable on a single business identity. Amillan’s UC & Telephony services bring together calling, messaging, video and presence — including Microsoft Teams Enterprise Voice integrations — so your teams can move between office, home and client sites without losing touch.

• Enterprise-grade calling and collaboration across branches
• Direct routing and integration with existing telephony platforms
• Softphones and mobile apps to support remote and on-site teams

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Omnichannel Contact Centre for candidates & clients

Today’s candidates expect to engage on their terms — whether that’s voice, SMS, WhatsApp, e-mail, webchat or social channels. Amillan delivers integrated contact centre solutions that bring these channels together into a single platform, with consistent routing, reporting and quality management.([Amillan][4])

• Inbound and outbound voice with intelligent routing and recording
• Digital engagement across SMS, WhatsApp, webchat, e-mail and social
• PCI-compliant secure payment capabilities where needed
• Workforce optimisation and performance analytics to manage busy teams

This helps recruitment operations teams handle spikes in demand — such as seasonal hiring or campaign launches — while maintaining the service levels your clients expect.

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Data Networks & Infrastructure for multi-site recruiters

Whether you operate from a single head office, a nationwide branch network or on-site client locations, your connectivity has to be fast, secure and reliable. Amillan designs and delivers data networks and infrastructure that keep your recruitment systems online and performing at their best.

• Wired and wireless LAN for offices, branches and campuses
• SD-WAN to connect distributed sites and cloud services
• Structured cabling, comms room design and smart infrastructure management
• Options for CCTV and environmental monitoring in key locations

We build in resilience from day one, so your consultants can access CRM, ATS and communications tools whenever and wherever they need them.

AI, Chatbots & Process Automation

High-volume, repeatable interactions — like application updates, interview reminders and basic FAQs — are ideal candidates for automation. Amillan helps recruitment organisations introduce chatbots, virtual agents and AI-driven self-service across web, messaging and voice channels, integrated with your contact centre and back-office systems.

This frees your consultants to focus on higher-value conversations, while candidates still get rapid responses 24/7.

Professional Services & Support: from design to adoption

Recruitment operations are fast-paced — so any technology change has to be carefully planned and delivered. Amillan’s Professional Services team bridges the gap between design and delivery, working with your stakeholders from initial concept through to go-live and beyond.

• Consulting & solution design – Workshops to understand your processes, pain points and growth plans, then define the right architecture across UC, contact centre, data networks and infrastructure.
• Project management & deployment – Coordinated roll-outs across multiple offices and teams, minimising disruption to live recruitment activity.
• Engineering & integration – Experienced engineers and vendor-accredited specialists to configure, test and integrate platforms with your existing tools.
• Training & user adoption – Role-based training for consultants, resourcers and managers, ensuring new tools are understood and used from day one.

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Managed Services: 24/7 peace of mind

Once your platforms are live, Amillan’s managed services wrap around them to keep everything running smoothly.

• 24/7 Service Centre (ASC) with proactive monitoring and incident management
• Clear SLAs aligned to your trading hours and peak periods
• Regular service reviews to optimise performance and capacity
• Single point of contact for UC, contact centre, network and infrastructure issues

For recruitment organisations, this means fewer internal tickets, faster resolution times and a predictable, scalable support model as your business grows.

Why choose Amillan for recruitment technology?

• End-to-end portfolio – From UC & Telephony and Contact Centre to Data Networks, Infrastructure, AI and Professional Services, Amillan provides a complete stack under one roof.
• Deep managed services expertise – Decades of experience as a UK MSP, supporting complex, business-critical environments.
• Proven across multiple industries – Lessons learned in retail, public sector, social housing and commercial environments feed directly into robust solutions for recruitment.
• Partnership approach – We work alongside your IT, operations and leadership teams as a long-term strategic partner, not just a supplier.

Success stories

Amillan supports large, multi-site organisations with thousands of users, high-volume contact centres and extended trading hours — designing, implementing and managing the communications and infrastructure that keep them connected. The same capabilities underpin our work with recruitment businesses that need scale, resilience and flexibility.

Ready to rethink technology in your recruitment business?

Discover how a Managed Service Provider model can transform the way recruitment organisations consume and manage technology — from cost control and compliance to service quality and scalability.

👉 Read our article on MSPs and the recruitment industry to explore the benefits in more detail and see how to get started.

Or, if you’d like to talk through your plans for some impartial advice on the best technology solutions for your organisation, feel free contact us at the details below.