About Futures Housing

Futures Housing Group is an innovative business which provides nearly 10,000 affordable homes throughout the East Midlands, owns a social enterprise, a commercial development company and co-owns a further education provider.

FHG provide more than 6,000 homes in Derbyshire and Nottinghamshire and more than 3,500 homes in Northamptonshire – but their ambitious business plan includes the development of more than 1,000 homes for rent, homes for sale, shared ownership and private-market rent by 2020.

Futures also provides excellent housing and support services for our customers and the local community.

The Project

As a forward-thinking organisation, Futures Housing Group was keen to implement a new communications environment that would not just allow all staff to benefit from cutting edge mobility, collaboration and flexible working capabilities, but also extend multimedia functionality externally to enable better engagement with its customers and partners.

The chosen solution of Microsoft Skype for Business, with integrated Enghouse EICC contact centre enables communication and productivity improvements throughout the organisation via voice, email, instant messaging, video and desktop sharing/collaboration. Customers now have greater choices in how they communicate with Futures Housing, including telephone, e-mail, SMS, live webchat and via social media, supporting the Group’s vision to allow its customers to help shape and develop their products and services.