About Folkestone and Hythe District Council

Based in Kent, Folkestone and Hythe District Council serves a population of 108,000 covering 140 square miles. The council aims to boost the local economy & increase job opportunities, whilst supporting an attractive and vibrant place to live.

The council we’re looking for a high quality, functional, tailored solution for their Contact Centre and Unified Communications, laying the foundation for their Digital Transformation strategy by introducing innovative options for future business initiatives. The council also required that any solution would be developed alongside other elements of the FHDC IT Environment, including their Customer Relationship platform and familiar Microsoft Office 365 environment.

The Project

Amillan went about creating the ‘Platform for the Future’ for Folkestone and Hythe District council, incorporating Agility, Mobility, Collaboration and Professional Services.

The solution consisted of implementing a Microsoft Skype for Business platform to provide Unified communications with IP telephony and a cloud-based Enghouse multi-media Contact Centre with integrated call recording capability for the councils 250+ users.

The successful implementation of Amillan’s tailored solution allowed staff to work from home more easily, increasing productivity, and consolidate other services by moving from their headquarters to outreach offices.

“We set out looking for a solution that could drive our customer services programme, whilst facilitating a flexible working culture amongst our staff. Amillan were able to offer a tailored cloud solution that met all our expectations and will enable us to deliver on our commitment of an agile, unified workforce. We look forward to working with Amillan and Gamma as we further embrace Digital Tranformation”

– Folkestone & Hythe District Council