Amillan

In the UK, Alstom is active in the rail, power and electricity transmission sectors, operating from 30 sites and employing more than 6,500 people across the country. Around a third of all rail journeys in the UK are made on Alstom rolling stock, their generating kit powers half of the UK’s power stations, and they operate the only large-scale transformer manufacturing facility in the UK.

Their sites in Stafford and Rugby have been at the forefront of engineering developments since the 19th-century and continue to produce cutting edge technology for projects across the world.

Alstom sought a new solution that would allow it to introduce a single IP based solution to meet all of its telephony needs in the UK.

Due to the nature of Alstom’s business, the chosen solution would need to be implemented across a diverse assortment of sites, from traditional office environments to engineering labs, workshops and even live worksites on the London Underground and UK Mainline train networks.

Alstom decided that the Amillan’s solution would be the best fit for the organisation’s needs, providing the perfect balance of robustness and flexibility to meet their diverse telephony requirements in the UK.

The IP telephony solution would encompass all of Alstom’s 2,800 extensions across 30 UK sites. The Alstom Rugby system was rolled out to accommodate around 1,400 users in 2013.

Amillan’s extensive experience of project management and deployment of solutions at busy industrial sites allowed for a fast implementation, with minimal disruption to Alstom’s normal business operations.

Amillan and Alstom continue to work closely together, with Amillan providing on-going development, maintenance and day-to-day support for their telephony environment.

Amillan becomes supplier of high-quality telephony services for Education sector

Leading communications integrator, Amillan, has the pleasure to announce its membership of the Jisc Telephony Purchasing service, allowing Amillan to supply their high-quality communications solutions for Education establishments and research facilities across the UK.

After an in-depth selection process was carried out to assess Amillan’s suitability for the Telephony purchasing service, the company is now listed as a supplier on the Janet Network for telephony, enabling organisations to purchase equipment including handsets, mobiles, circuits and SIP trunks.

Patrick Daly, Operations Director, Amillan, said: “We are thrilled to have been placed on the Jisc Telephony Purchasing service as a supplier. This membership gives us the opportunity to provide our excellent standard of communications solutions to Education establishments, simply and effectively. We look forward to being able to service new and existing clients through the Janet Network for Telephony.”

The Telephony purchasing service from Jisc can be used by a variety of Education establishments, allowing them to save time and money when purchasing a range of telephony services with added reassurance of fast and reliable data transfer. Also, fully compliant with EU procurement rules, organisations can be rest assured that they are receiving the highest quality service at the best price.

With the upcoming ‘phase-out’ of traditional telephone connections, such as ISDN, by 2025, education establishments are presented with the chance to make way for VoIP solutions, to be able to cut costs by up to 70%. The Telephony Purchasing service allows Amillan to have a greater involvement of the digital transformation of so many organisations across the UK.

Amillan is a leading solutions integrator delivering unified communications, IP voice and data networking, contact centre, ICT infrastructure, robotic process automation and mobility solutions on-premise or in the cloud.

Jisc is a not-for-profit company, whose role is to support post-16 and higher education, and research, by providing relevant and useful advice, digital resources and network and technology services, while researching and developing new technologies and ways of working.

Click here to find out more about how our solutions can bring your organisation into the digital age.

IM Group is a major international company founded in the Midlands in 1976. Since then, IM Group has grown and diversified to become an internationally-renowned family-owned powerhouse in the automotive, property and finance sectors, employing around 500 staff across the world. The business is built on integrity, relationships and being inventive & innovative, whilst also being founded on a strong Christian ethos.

IM Group Ltd were required to relocate from its headquarters in Coleshill to Fore Business Park in Solihull, bringing in excess of 250 jobs to the area. The move was in response to IM’s current offices in Coleshill being acquired by HS2 to make way for the London to Birmingham High-Speed line.

A purpose-built, state of the art campus including offices and a training academy was to be constructed for the IM Group of companies including IM Properties, Spitfire Bespoke Homes, International Motors, Isuzu UK and Subaru UK. The campus also included an office for Christian Vision, a charity established by IM’s founder Lord Edmiston.

IM Group were faced with modern digital transformation trends such as offering an ‘Internet of Things’ approach, allowing employees the freedom to choose any device and access the network from anywhere, at any time, and migration to the cloud.

Having recently been appointed to carry out the structured cabling systems throughout the campus, Amillan were given the opportunity to provide a wired and wireless network for the campus, supporting multiple voice, data and video services within the campus.

Using the Alcatel-Lucent Enterprise Unified Access Strategy, Amillan were able to provide a consistent network service and application experience for both wired and wireless devices, offering the same high-quality performance using Wi-Fi or connected via an Ethernet cable.

The Solution also included a rich set of secure services to support IoT and enable BYOD users to use their own devices o the enterprise network.

Based in Kent, Folkestone and Hythe District Council serves a population of 108,000 covering 140 square miles. The council aims to boost the local economy & increase job opportunities, whilst supporting an attractive and vibrant place to live.

The council we’re looking for a high quality, functional, tailored solution for their Contact Centre and Unified Communications, laying the foundation for their Digital Transformation strategy by introducing innovative options for future business initiatives. The council also required that any solution would be developed alongside other elements of the FHDC IT Environment, including their Customer Relationship platform and familiar Microsoft Office 365 environment.

Amillan went about creating the ‘Platform for the Future’ for Folkestone and Hythe District council, incorporating Agility, Mobility, Collaboration and Professional Services.

The solution consisted of implementing a Microsoft Skype for Business platform to provide Unified communications with IP telephony and a cloud-based Enghouse multi-media Contact Centre with integrated call recording capability for the councils 250+ users.

The successful implementation of Amillan’s tailored solution allowed staff to work from home more easily, increasing productivity, and consolidate other services by moving from their headquarters to outreach offices.

“We set out looking for a solution that could drive our customer services programme, whilst facilitating a flexible working culture amongst our staff. Amillan were able to offer a tailored cloud solution that met all our expectations and will enable us to deliver on our commitment of an agile, unified workforce. We look forward to working with Amillan and Gamma as we further embrace Digital Tranformation”

About The University of Westminster

The University Of Westminster provides grounded, holistic education with wide horizons and opportunities, so that people from every background can realise their true potential, contributing to a richer, happier society.

The university boasts a rich and unique history and has been providing students with an education based on academic excellence, cultural engagement and personal enrichment since our inception as The Polytechnic Institution in 1838.

Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strived to meet the ever-changing requirements and goals of its students and partners.

Our Relationship

The University of Westminster selected Amillan to provide new IP telephony, contact centre and unified communications solutions as part of a major internal restructuring and expansion. The aim of the restructure was to give staff a robust and reliable communications infrastructure capable of improving cross-campus and external collaboration, allowing the University to deliver more effective corporate and student services.

Designing and implementing unified communications across the entire university has achieved the institution’s vision of creating communications service for the future, allowing staff to connect cross-campus and giving them access to IP telephony, softphone applications and unified communications tools based on their individual requirements.

Having this insight into the Universities current telephony landscape and requirements, Amillan procured a Telephone System Maintenance contract for their existing IP telephony system. This included services such as Problem & Incident Management, Reporting, Field Engineering, 24/7, telephone assistance and much more.

About Walsall College

Walsall College is one of the most successful colleges in the country – a place where more than 14,000 people study vocational-technical qualifications, apprenticeships, and higher education programmes each year. Their vision is to provide students with an outstanding learning experience, education and skills development to support them into higher levels of study and jobs.

Our Relationship

The college was mindful of the fact that they needed a seamless migration from the old systems to the new environment. Walsall needed a technology partner who could provide a fully integrated solution, had a proven track record of doing so and had the vision to provide the college with the technology solutions to take them into the future.

Amillan was chosen to provide structured cabling, telephony, data and applications for the Wirsemore campus. Working with Amillan on the project right from the beginning, provided Walsall College with a greater level of integration. Our solutions were also able to provide the college with simplified communications and high levels of mobility for staff and students.

“Seamless migration was our objective on the project and with Amillan we achieved that. Throughout the project, we had every confidence that they would deliver what they promised and they did.” – Walsall Collge

The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.

The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.

For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).

During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.

Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.

As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.

ForViva is a force for good. We challenge inequalities and make a difference to people’s lives. We’re about profit for purpose and this means we reinvest profits from across the Group to have a positive impact and create vibrant and safe communities. The entire ForViva Group is united behind one shared vision: Improved Lives. ForViva sets the standard and offers direction, allowing group members Liberty and ForHousing to achieve their missions.

ForHousing is a progressive landlord that provides quality homes and places, making more things possible for more people. It owns and manages more than 24,000 homes and places, improving lives by delivering real change and making more things possible for more people.

Liberty focuses on being the go-to people for property services, thinking ahead to deliver personal, smart and altogether better property services across gas, repairs, maintenance and construction. By working for good, working together and focusing on simplicity, we make things happen.

Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Multi-channel capability will give customers greater choice in how they engage with ForViva, with seamless telephone, e-mail, SMS, live webchat and social media communication channels all supported by the platform.

The chosen solution will also enable more efficient agent management and improvements in service quality via integrated call and screen recording, speech analytics and Teleopti workforce management modules.

Warwickshire County Council provides for a community population of over 500,000 with public services, healthcare, education and social care. As an organisation, there are 4,000 users across 15+ sites, with many mobile users across the county.

Like many local authorities, Warwickshire was challenged to continue to deliver excellent public services on increasingly tighter budgets. To achieve this the Council recognised they must make their services more efficient, integrated and make the best possible use of new technologies and innovation.

‘Project Connect’ is Warwickshire County Council’s strategic initiative to implement a new IP Telephony solution in support of its ‘Smarter Working’ agenda. The aim is to ‘Empower every member of staff to connect with others where and when and how they need.

Amillan is currently in the process of deploying a new Alcatel-Lucent OpenTouch solution to the Council’s 4,000 users. Key success factors for the Council are to provide a cohesive experience from any user device, as well as integrating with several existing messaging applications including Google Apps, legacy IP telephony, data connectivity and centralised reporting.

Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.

With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.

We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.

– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users

Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.