Amillan

Leading communications integrator, Amillan, has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework (RM6116).

Amillan’s success in being named as a supplier will allow them to give public sector organisations easier access to its expertise in telephony and communications technology as Amillan can provide servicers on the following Lots:

Amillan underwent a rigorous selection process where applicants were evaluated for multiple service lots, based on multiple criteria, including service offerings, implementation skills, service delivery, customer references, and experience.

Patrick Daly, Managing Director, Amillan, said: “Amillan has seen tremendous success via our previous listing on Network Services 2, and we are delighted to be successfully selected once again on the new Network Services 3 framework. This award continues to give us access to an expanded pipeline of public sector procurement opportunities and will enable us to transact business much more quickly and seamlessly with existing and new public sector customers. It will help streamline the whole process both for us and our clients.”

The NS3 framework is for the provision of telecommunications and network services and can be used by the whole of the UK Public Sector and their associated bodies and agencies, the voluntary sector, charities, and/or other private organisations acting as managing agents or procuring on behalf of the public sector delivering services of a public nature.

NS3 aims to simplify and speed up communications and networking procurement for public sector organisations, with pre-defined and agreed contract terms and conditions and a shortlist of pre-approved suppliers providing a wide range of services. The framework will run until at least 2025.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.

About Amillan
Amillan is a leading solutions integrator delivering unified communications, contact centre, data networking and connectivity solution, on-premise or in the cloud. For more information, please visit, www.amillan.co.uk

About Crown Commercial Service
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

The modern business environment is becoming increasingly complex, and organisations in the public sector are no exception. One key challenge is keeping up with the rapidly evolving technology landscape. With cloud computing, unified communications, and other technologies emerging as critical components of enterprise IT, public sector organisations must take steps to ensure they are efficient and meeting the needs of their stakeholders and local communities.

Cloud-hosted unified communications infrastructure can be a powerful tool in the public sector’s digital transformation efforts. Here are some of the key benefits that such infrastructure can offer:

In conclusion, cloud-hosted unified communications infrastructure is an increasingly important technology for public sector organizations looking to transform their operations and maximise efficiency. By providing enhanced collaboration, increased productivity, improved flexibility and scalability, better security and compliance, lower costs, and improved citizen engagement, this infrastructure can offer significant benefits to public sector organisations of all sizes and types. To realize these benefits, it is essential that public sector organisations work with trusted and experienced service providers like Amillan to design, deploy, and manage their unified communications systems. Contact Amillan to discuss how we can help you take the next steps on your digital transformation journey.

Based in Kent, Folkestone and Hythe District Council serves a population of 108,000 covering 140 square miles. The council aims to boost the local economy & increase job opportunities, whilst supporting an attractive and vibrant place to live.

The council we’re looking for a high quality, functional, tailored solution for their Contact Centre and Unified Communications, laying the foundation for their Digital Transformation strategy by introducing innovative options for future business initiatives. The council also required that any solution would be developed alongside other elements of the FHDC IT Environment, including their Customer Relationship platform and familiar Microsoft Office 365 environment.

Amillan went about creating the ‘Platform for the Future’ for Folkestone and Hythe District council, incorporating Agility, Mobility, Collaboration and Professional Services.

The solution consisted of implementing a Microsoft Skype for Business platform to provide Unified communications with IP telephony and a cloud-based Enghouse multi-media Contact Centre with integrated call recording capability for the councils 250+ users.

The successful implementation of Amillan’s tailored solution allowed staff to work from home more easily, increasing productivity, and consolidate other services by moving from their headquarters to outreach offices.

“We set out looking for a solution that could drive our customer services programme, whilst facilitating a flexible working culture amongst our staff. Amillan were able to offer a tailored cloud solution that met all our expectations and will enable us to deliver on our commitment of an agile, unified workforce. We look forward to working with Amillan and Gamma as we further embrace Digital Tranformation”

Bournville College (Now merged with South & City College Birmingham) is committed to ensuring students have the relevant skills, qualifications, and experience required for their future, whether that is to seek employment or continue their education at college or university.

The Bournville College Campus has the capacity for 15,000 students and spans 4.2 acres of land, providing facilities that are among the best in the UK. The campus’s main spine building consists of six floors and four additional buildings that are connected to the spine.

After beating off stiff competition from six other companies, Amillan were awarded the tender to install the vital cabling and infrastructure for the college.

The installation comprised of a total of 4,400 category 6 A U/UTP outlets that incorporated over 200,000m of 10GPlus cable a further 768 category 6A links were installed within the equipment room which were terminated onto patch panels both ends.

“Amillan provides bespoke data, VoIP and unified communications solutions to the enterprise, education and public sector markets and understands the critical importance of building these on reliable, high-performance cabling infrastructure. As a trusted partner to many household names across the UK, we have carved a reputation for making a difference to business performance through the effective integration of only the best technologies.”

About The University of Westminster

The University Of Westminster provides grounded, holistic education with wide horizons and opportunities, so that people from every background can realise their true potential, contributing to a richer, happier society.

The university boasts a rich and unique history and has been providing students with an education based on academic excellence, cultural engagement and personal enrichment since our inception as The Polytechnic Institution in 1838.

Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strived to meet the ever-changing requirements and goals of its students and partners.

Our Relationship

The University of Westminster selected Amillan to provide new IP telephony, contact centre and unified communications solutions as part of a major internal restructuring and expansion. The aim of the restructure was to give staff a robust and reliable communications infrastructure capable of improving cross-campus and external collaboration, allowing the University to deliver more effective corporate and student services.

Designing and implementing unified communications across the entire university has achieved the institution’s vision of creating communications service for the future, allowing staff to connect cross-campus and giving them access to IP telephony, softphone applications and unified communications tools based on their individual requirements.

Having this insight into the Universities current telephony landscape and requirements, Amillan procured a Telephone System Maintenance contract for their existing IP telephony system. This included services such as Problem & Incident Management, Reporting, Field Engineering, 24/7, telephone assistance and much more.

About Walsall College

Walsall College is one of the most successful colleges in the country – a place where more than 14,000 people study vocational-technical qualifications, apprenticeships, and higher education programmes each year. Their vision is to provide students with an outstanding learning experience, education and skills development to support them into higher levels of study and jobs.

Our Relationship

The college was mindful of the fact that they needed a seamless migration from the old systems to the new environment. Walsall needed a technology partner who could provide a fully integrated solution, had a proven track record of doing so and had the vision to provide the college with the technology solutions to take them into the future.

Amillan was chosen to provide structured cabling, telephony, data and applications for the Wirsemore campus. Working with Amillan on the project right from the beginning, provided Walsall College with a greater level of integration. Our solutions were also able to provide the college with simplified communications and high levels of mobility for staff and students.

“Seamless migration was our objective on the project and with Amillan we achieved that. Throughout the project, we had every confidence that they would deliver what they promised and they did.” – Walsall Collge

ForViva is a force for good. We challenge inequalities and make a difference to people’s lives. We’re about profit for purpose and this means we reinvest profits from across the Group to have a positive impact and create vibrant and safe communities. The entire ForViva Group is united behind one shared vision: Improved Lives. ForViva sets the standard and offers direction, allowing group members Liberty and ForHousing to achieve their missions.

ForHousing is a progressive landlord that provides quality homes and places, making more things possible for more people. It owns and manages more than 24,000 homes and places, improving lives by delivering real change and making more things possible for more people.

Liberty focuses on being the go-to people for property services, thinking ahead to deliver personal, smart and altogether better property services across gas, repairs, maintenance and construction. By working for good, working together and focusing on simplicity, we make things happen.

Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Multi-channel capability will give customers greater choice in how they engage with ForViva, with seamless telephone, e-mail, SMS, live webchat and social media communication channels all supported by the platform.

The chosen solution will also enable more efficient agent management and improvements in service quality via integrated call and screen recording, speech analytics and Teleopti workforce management modules.

Warwickshire County Council provides for a community population of over 500,000 with public services, healthcare, education and social care. As an organisation, there are 4,000 users across 15+ sites, with many mobile users across the county.

Like many local authorities, Warwickshire was challenged to continue to deliver excellent public services on increasingly tighter budgets. To achieve this the Council recognised they must make their services more efficient, integrated and make the best possible use of new technologies and innovation.

‘Project Connect’ is Warwickshire County Council’s strategic initiative to implement a new IP Telephony solution in support of its ‘Smarter Working’ agenda. The aim is to ‘Empower every member of staff to connect with others where and when and how they need.

Amillan is currently in the process of deploying a new Alcatel-Lucent OpenTouch solution to the Council’s 4,000 users. Key success factors for the Council are to provide a cohesive experience from any user device, as well as integrating with several existing messaging applications including Google Apps, legacy IP telephony, data connectivity and centralised reporting.

Futures Housing Group is an innovative business which provides nearly 10,000 affordable homes throughout the East Midlands, owns a social enterprise, a commercial development company and co-owns a further education provider.

FHG provide more than 6,000 homes in Derbyshire and Nottinghamshire and more than 3,500 homes in Northamptonshire – but their ambitious business plan includes the development of more than 1,000 homes for rent, homes for sale, shared ownership and private-market rent by 2020.

Futures also provides excellent housing and support services for our customers and the local community.

As a forward-thinking organisation, Futures Housing Group was keen to implement a new communications environment that would not just allow all staff to benefit from cutting edge mobility, collaboration and flexible working capabilities, but also extend multimedia functionality externally to enable better engagement with its customers and partners.

The chosen solution of Microsoft Skype for Business, with integrated Enghouse EICC contact centre enables communication and productivity improvements throughout the organisation via voice, email, instant messaging, video and desktop sharing/collaboration. Customers now have greater choices in how they communicate with Futures Housing, including telephone, e-mail, SMS, live webchat and via social media, supporting the Group’s vision to allow its customers to help shape and develop their products and services.