Amillan

Client: Zoological Society of London
Industry: Museum and Cultural Institution
Location: London, United Kingdom
Partnership Since: 2021

Background
The Zoological Society of London (ZSL) is a world-renowned conservation charity that operates London Zoo and Whipsnade Zoo. As two of the UK’s most iconic zoological sites, they attract millions of visitors each year and require robust, high-performance network infrastructure to support their operations, research, and guest experience.
To ensure seamless digital connectivity across both sites, Amillan has been ZSL’s trusted Managed Service Provider (MSP), delivering critical network infrastructure, data switching, and WiFi solutions that enable smooth day-to-day operations.

Quote from Kevin Lee, Sales Director.

“At Amillan, we are committed to working in true partnership with our customers, collaborating to transform business solutions that meet the ever-evolving demands of today’s dynamic marketplace. Our partnership with ZSL reflects this dedication—driving innovation, efficiency, and sustainable success.”

Challenge

Managing two large, complex zoo environments presents unique challenges:

Expansive Sites: Both London Zoo and Whipsnade Zoo cover vast areas, requiring reliable wireless coverage across multiple enclosures, buildings, and visitor zones.

High-Density Usage: The network must support thousands of daily visitors, staff, researchers, and operational systems without interruptions.

Mission-Critical Operations: Secure and stable connectivity is essential for ticketing, retail, visitor engagement, and research activities.

Legacy Infrastructure: Upgrading and integrating modern network solutions with existing infrastructure while minimising disruption.

Solution

As ZSL’s managed service provider, Amillan delivered a comprehensive network infrastructure transformation, ensuring seamless connectivity across both estates.

Quote from Carl Jephcote, Infastructure Lead, ZSL.

“Amillan has been instrumental in transforming our network infrastructure across both London Zoo and Whipsnade Zoo. Their expertise and proactive support have enabled us to deliver a seamless digital experience for our visitors and staff, while also supporting our critical research and conservation efforts. It’s a partnership that continues to add real value to our mission.”

Key Solutions & Services Provided:

Enterprise-Grade Network Infrastructure – Deployment of high-performance data switches to enhance network resilience and efficiency.
Advanced WiFi Solutions – Installation of strategically placed access points to deliver seamless, high-speed wireless coverage across both zoo locations.
Scalability & Future-Proofing – Infrastructure designed to support ZSL’s evolving digital needs, including visitor engagement initiatives, research projects, and operational enhancements.
Ongoing Managed Services & Support – Continuous monitoring, maintenance, and support to ensure maximum uptime and reliability.

Results:

Through Amillan’s expertise, ZSL has significantly improved communications, network performance, visitor communications, experience, and operational efficiency across both London Zoo and Whipsnade Zoo.
Better Communications – Better Communications: Enhanced internal and external collaboration, leading to improved customer communications, a better visitor experience, and a more positive employee environment.
Enhanced Visitor Engagement – Reliable WiFi access for guests supports mobile ticketing, interactive zoo experiences, and social media sharing.
Improved Research & Conservation Efforts – Secure and stable network infrastructure facilitates digital research, data collection, and collaboration.
Optimised Operations– Seamless connectivity for staff communications, point-of-sale systems, and administrative functions.
Future-Ready Connectivity – A scalable infrastructure that will support ZSL’s ongoing digital transformation and conservation initiatives.

Conclusion
Amillan’s strategic partnership with ZSL has transformed connectivity at London Zoo and Whipsnade Zoo, enabling a smarter, more connected environment for visitors, staff, and conservation teams. As a trusted technology partner, Amillan continues to support ZSL’s mission by providing cutting-edge network solutions that power education, research, and world-leading wildlife conservation.

65% of guests use your Wi-Fi within 7 minutes of arriving at your hotel. So how can you make their first experience an excellent one?

Did you know that your hotel guests would have a hard time choosing between wireless access and air conditioning in your hotel? And, that the majority of your guests would also pick wireless over food? Yes, you read that right – Arbitrip’s 2017 report found wireless service and air conditioning tied as the top guest amenity with breakfast coming in second.

Simply providing wireless connectivity is no longer enough. Guests expect fast, reliable and secure Wi-Fi, to the point that they may choose another hotel if your network does not provide sufficient connectivity for their devices. If your hotel network is frequently the source of guest complaints, you are not alone. Many hotels have aging networks that were not built to handle the high network bandwidth they need today, which is largely due to the sheer number of mobile devices that arrive with each guest.

Upgrading your hotel network: Happy guests, productive employees and new services

When you upgrade your hotel network to meet (or hopefully exceed) today’s demands, you give your property a competitive edge. Your guests will be happy with the super-fast wireless, and they will be thrilled by the new services – check-in/checkout, order a drink while at the pool or turn the lights on in their room before entering – that your hotel can now offer with smartphone apps. Your staff can also now communicate and coordinate with each other, as well as guests, using mobile technology from anywhere on the property.

Here are five things to consider when upgrading your hotel’s network:

1. Coverage

In the past, wireless coverage was only needed in a few places – the guest rooms and maybe the lobby. However, today’s guests expect coverage everywhere in the hotel – even pool areas and the parking garage. And employees need to be able to communicate from the housekeeping closet or the maintenance shed at the back of the property.

2. Traffic patterns

Your guests and employees move around constantly while accessing the network, resulting in unpredictable traffic patterns. And they expect the same level of connectivity wherever they are on the property.

3. Throughput

It’s no longer email and Facebook that your guests want to access. They want to use multimedia applications such as streaming video from wherever they are at the moment – their room, the swimming pool, even the golf cart. The result – high bandwidth use.

4. Security

Guests trust your network with their work documents, banking information, travel plans and more, and they expect a network free of viruses and data breaches. This becomes even more challenging to ensure with so many different people and devices accessing your network.

5. Levels of service/access

Not everyone on your hotel property needs the same network access. Guests, employees, management, IT staff – all have different needs. By having the ability to define multiple user types, you can create a different environment on the same infrastructure for each user type, which improves security and service, and helps control bandwidth. Hotels can also provide VIP guest access with special perks – faster service, more bandwidth, or access to premium services or applications.

Contact Amillan today to discuss our range of Hospitality Communications Technology Solutions

About AELTC

The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.

The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.

Our Relationship

For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).

During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.

Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.

As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.