Client: Leading Global Recruitment Agency
Industry: HR & Staffing
Location: London, United Kingdom
Partnership Since: 2024
Background
A global recruitment organisation with a worldwide branch network appointed Amillan to guide its digital transformation and provide ongoing managed services, ensuring a smooth and successful transition across its operation.
This agency is known for placing tens of thousands of candidates every year across a wide variety of sectors. Their communication estate plays a critical role in coordinating activities across branch locations, field teams, central support staff, and job candidates.
Following a review of their voice strategy, they identified Microsoft Teams as their strategic platform for collaboration and telephony — but needed a partner to not only design and deploy the solution but also proactively manage it as a service.
The Challenge
As this organisation rapidly scaled digital communications during and after the pandemic, it faced several key operational and technical challenges:
With no appetite for heavy internal resourcing they sought a fully managed solution that could integrate Microsoft Teams voice with robust security and transparent reporting.
The Amillan Solution
Amillan proposed and delivered a fully managed Microsoft Teams Unified Communications solution, combining:
Benefits Delivered
Benefit Outcome
Unified platform All voice collaboration functions consolidated into Microsoft Teams
Fully managed No internal burden on IT for telephony or Ribbon SBC operations
Improved visibility Clobba dashboards & reports provide daily insight into performance
Scalable architecture New branches and users can be added in hours, not days
Reliable and secure With a Ribbon SBC ensuring resilient, compliant voice routing
Enhanced productivity Reduced call wait times and improved call handling metrics
Now benefiting from a modern, secure, and intelligent voice estate — delivered entirely as a service.
Customer Testimonials
“With Amillan, we don’t just have a supplier — we have a long-term partner. Their managed Teams telephony service gives us the performance and reliability we need without the complexity. We trust them to run and evolve this for us, while we focus on doing what we do best — recruitment.” States, Head of IT, Leading Recruitment Company
“We designed this solution to do more than just connect calls — it empowers this leading recruiter with complete control, visibility, and future scalability. Our managed service wraps technology in real accountability, and we’re proud to support such a respected UK brand.” Said Kevin Lee, Sales Director, Amillan.
Future Plans
Amillan will continue to work together on additional innovations, including:
Generative and Conversational AI solutions for Virtual Agents
Summary
Amillan’s managed service has provided:
By offloading technical complexity and embracing a strategic managed model, Amillan have transformed voice into a platform for operational excellence and customer service leadership.
Unified Communications – Lyons Seafoods
By Amillan Limted, Your Trusted Managed Services Provider
About the Client
Lyons Seafoods is one of the UKʼs leading suppliers of prawns and chilled seafood, operating from two key production sites and employing approximately 300 staff.
Renowned for their commitment to sustainability and responsible sourcing, Lyons plays a vital role in the UKʼs food manufacturing and retail supply chain. Amillan has extensive experience working in the manufacturing vertical, with deep understanding of the sector’s specific communication challenges and operational requirements.
The Challenge
Lyons Seafoods operated with an ageing telephony infrastructure that was increasingly unreliable and difficult to manage. Poor Wi-Fi coverage in production areas hindered communication, and there was a clear need to unify all sites under a single, modern communications framework that could support operational agility and future
digital initiatives.
The Amillan Solution
Amillan delivered a complete Unified Communications transformation across Lyons Seafoodsʼ UK operations. This included Microsoft Teams with Direct Routing, improved network infrastructure with extended Wi-Fi coverage into production zones, and full migration support from legacy systems.
Amillan also provides 24×7 remote maintenance support for the Cisco LAN systems installed across all sites, including PTRG network monitoring and proactive engineering support. In addition, Amillan has carried out extensive copper and fibre optic cabling solutions across Lyons Seafoods sites to support their communications and manufacturing systems. This project was delivered in collaboration with Quiss Technology, which provided additional support for infrastructure and desktop integration across the production sites.
Benefits Delivered
Customer Testimonials
“Amillan helped us replace outdated systems with a future-ready communications platform. Their experience in manufacturing, combined with collaboration from Quiss Technology, made the project seamless from planning through to support.”
— Quote from Marco Nice, Head of IT Infrastructure, Operations & Applications and Development, Lyons Seafoods
“Lyons Seafoods needed more than just a technical upgrade—they needed a partner who understands the pace and challenges of food manufacturing. Weʼre proud to deliver a solution that enhances productivity from the office to the factory floor.”
— Quote from Stuart Taylor, Account Director, Amillan
About Perenco
Perenco is Europe’s first independent oil and gas company, with a worldwide portfolio of assets resulting from a unique know-how in the operation of mature fields and from an ambitious acquisition strategy.
Since Perenco was founded in 1975, the company has diversified to become the leading independent oil and gas company in Europe today. The company produces 465,000 BOEPD through its drilling, development and operations, thanks to its onshore and offshore presence in 14 countries.
Perenco’s objectives presented a unique challenge for Amillan, due to the company requiring IP telephony for offshore locations in the North Sea, where Perenco is a leading operator processing almost 15% of the UK national gas production.
The Solution
Amillan we’re initially given the opportunity to implement it’s cost-effective and high-quality annual Maintenance and Support contract for four Perenco sites across the UK. The contract consisted of services such as Problem & Incident Management, Reporting, Field Engineering, 24/7 telephone assistance and much more.
After the effectiveness of the Maintenance and Support contract, Amillan were selected to further provide upgrades to three of its offshore locations, replacing the current ageing systems with a new hybrid telephony platform. This provided native support for digital, analogue, IP, SIP desk phones to preserve phone, cabling and network investments.
The solution provided was completely modular and resilient to address the evolution of daily business, as well as the ability to expand capacity or add additional features and applications in the future. This also addressed the limitations of a restricted environment, allowing for a fully VoIP solution, or to install Analog and Digital telephony.
Amillan continues to support Perenco’s Hybrid telephony system in seven offshore and onshore locations across the UK, delivering our bespoke services to the organisation.
About Polygon
Polygon is the European market leader in property damage restoration, serving a range of sectors including insurance, property management, government and industrial clients.
For over 60 years, they have delivered best-in-class service, while their constant investment in people, technology and equipment ensures that their solutions are proven, repeatable, environmentally sustainable, results-oriented and cost-effective.
Their combination of people, knowledge and technology makes Polygon the global expert in property damage control, preventing, controlling and mitigating the effects of water, fire and climate.
To learn more about Polygon Group please visit their website: https://www.polygongroup.com/en-GB/
The Solution
Polygon was looking for an RPA solution that could bring significant benefit to the process of preparing, collating and distributing Time Control reports.
The requirement was to automate the creation of a finance tracking report for hourly and monthly paid employees. This was a laborious manual process involving data manipulation that could run to over 15,000 entries. The process was open to cut and paste error and took over 4 hours to complete so could only be justified running 2-3 times per month.
Amillan has developed a solution using the SAP IRPA platform that complies the report in under 10 minutes, is run up to 8 times per day and automatically distributed to authorised recipients. This gives Polygon daily cost tracking data that brings a new level of accuracy to budget forecasting and management with associated benefits to the business.
About AELTC
The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.
The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.
Our Relationship
For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).
During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.
Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.
As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.
About Dixons Carphone plc
Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.
With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.
The Relationship
We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.
Today, Amillan provides the voice infrastructure which supports the following:
– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users
Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.
Extensive Infrastructure Imagination Technologies
By Amillan Enabling Innovation at Global Scale
Imagination Technologies is one of the world’s leading semiconductor and software design companies. Its processors and graphics IP sit at the heart of products we all use every day – from smartphones and laptops to car infotainment systems, digital radios, and game consoles. Though often behind the scenes, Imagination’s technology powers experiences for global brands such as Apple, Sony, and NVIDIA.
With a workforce of over 2,000 specialists spread across the UK, Europe, Asia, and beyond, Imagination operates at the cutting edge of design and simulation. Their engineers don’t just consume IT services – they push technology to its limits, running simultaneous high-value projects for multiple global customers, all of whom demand absolute protection of their intellectual property.
Meeting these demands requires more than a traditional network. It requires a resilient, secure, and agile platform capable of enabling advanced design and simulation at global scale.
For more than a decade, Amillan has been Imagination’s chosen partner, trusted to deliver this platform and to evolve it continuously as the business grows.
The Challenge
Imagination’s requirements went far beyond a conventional infrastructure refresh. They needed:
The Solutions
Amillan designed and delivered a modular, flexible, and highly resilient infrastructure for Imagination, encompassing:
The Results
The partnership has delivered outcomes far beyond that of purely infrastructure projects:
Customer Testimonials
“Amillan aren’t just a supplier – they are an extension of our team. From carefully planned global rollouts to last-minute requests that demand something extraordinary in days, they consistently rise to the challenge. Their combination of deep technical expertise, agility, and genuine collaboration makes them an invaluable partner. Amillan gives us the confidence to innovate at speed, scale securely, and focus on pushing the boundaries of design.”
— Quote from Paul Alexander, Imagination Technologies
“Working with Imagination Technologies isn’t about building a standard IT network – it’s about enabling one of the world’s most advanced design environments. Their emulator grid, global teams, and stringent IP protection requirements operate on a scale few companies could even attempt to manage. What makes this partnership unique is the trust and agility between us. The synergy between Amillan and Imagination Technologies, combined with a modular architecture of active network, management, and cabling systems, allows us to adapt dynamically to evolving business needs. The result is resilient service, higher efficiency, and measurable revenue impact. Amillan has become an extension of their team – helping them innovate faster and more securely across the globe”
— Quote Nigel Cowie, Technology Solutions Architect, Amillan Limited
Why Amillan?
This case study shows more than technical capability – it shows what true partnership can achieve.
Amillan has supported Imagination Technologies through multiple generations of growth and transformation, enabling one of the world’s most advanced semiconductor innovators to design faster, collaborate securely, and scale globally.
Few organisations can claim to deliver enterprise-class networks for customers of this calibre, under conditions where time is literally worth millions. Amillan can.
Unified Communications – James Cropper
By Amillan Limited, Your Trusted Managed Services Provider
James Cropper is a globally recognised manufacturer of advanced materials and specialist paper products, based in the UK with operations spanning over 50 countries. With a strong reputation for innovation, sustainability, and quality, the business supports sectors ranging from luxury packaging to aerospace composites. Amillan has extensive experience working in the manufacturing vertical, with a deep understanding of the sector’s specific communication challenges and operational requirements.
The Challenge
As James Cropper continued its innovation-led growth strategy, the company required a robust and flexible communications platform that could support collaboration across multiple global locations. Their legacy systems
lacked scalability and did not offer the level of integration or visibility needed to support modern workflows—particularly in support of their R&D and international client engagement teams.
The Solution
Amillan delivered a comprehensive, fully managed Unified Communications and infrastructure solution designed to meet James Cropperʼs multi-site, high-security, and safety-critical requirements. The deployment combined state-of-the-art IP telephony, collaboration tools, mobility services, and resilient data networking into a single, integrated environment. A cornerstone of the project was the consultative design and deployment of James Cropperʼs LAN and WLAN infrastructure. During the pre-consultative exercise, Amillan carried out a full wireless profile of the busy manufacturing site, identifying potential sources of interference and developing a bespoke design tailored to the operational environment.
This approach ensured that the deployed solution could:
Amillan successfully implemented a new enterprise data networking solution at the main UK campus, delivered on time and within budget. Building on this success, Amillan supported the expansion of the LAN and WLAN infrastructure to remote sites worldwide, creating a consistent, secure, and scalable global network environment.
Key Elements of the Solution
Data Network Infrastructure
This approach ensured that the deployed solution could:
Amillan successfully implemented a new enterprise data networking solution at the main UK campus, delivered on time and within budget. Building on this success, Amillan supported the expansion of the LAN and WLAN infrastructure to remote sites worldwide, creating a consistent, secure, and scalable global network environment.
Cabling Infrastructure
A high-availability telephony core was deployed using a virtualised architecture, providing redundancy, scalability, and future-proofing for James Cropperʼs expanding global operations.
Resilient Virtualised Unified Communications Platform
A high-availability telephony core was deployed using a virtualised architecture, providing redundancy, scalability, and future-proofing for James Cropperʼs expanding global operations.
Full IP Telephony Across All Locations
Modern IP handsets and soft clients replaced the legacy systems, delivering consistent call quality, centralised management, and the flexibility to adapt to different working environments.
UCaaS and CPaaS With Microsoft Teams Integration
A UCaaS (Unified Communications as a Service) platform was deployed as a softphone and a CPaaS ( Collaboration Platform as a Service), offering presence, instant messaging, audio, and video capabilities. Partial integration with Microsoft Teams ensured a seamless user experience for employees already working within the Microsoft 365 environment.
Full-Site DECT Coverage
Wireless DECT infrastructure provided robust site-wide mobility, enabling employees to stay connected across manufacturing floors, warehouses, and office spaces with guaranteed voice quality.
Man-Down Services For Lone Workers and Hazardous Areas
Specialist DECT handsets with man-down functionality were introduced to safeguard lone workers and staff operating in potentially dangerous areas, automatically triggering alerts in the event of falls or inactivity.
Deployment and Support
Amillan carried out a full network readiness assessment before implementation, ensuring the infrastructure could support the increased demands of voice, video, and mobility services. Post-deployment, Amillan provided comprehensive user training and continues to deliver 24/7 proactive monitoring and support, giving James Cropper centralised visibility, operational resilience, and peace of mind.
Benefits Delivered
Customer Testimonials
“The support from Amillan has transformed the way we collaborate across global teams. Their understanding of our sector and proactive support model has been key to the smooth rollout and ongoing success of our communications strategy”
— Quote from Alistair Belshaw, IT infrastructure & Security Manager, James Cropper
“Working with an innovation-led manufacturer like James Cropper is a perfect fit for our approach. Our goal was to deliver a secure, scalable platform that supports their collaborative workflows and future growth.”
— Quote from Darren Greally, Account, Sales Director, Amillan
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