Amillan

About The University of Westminster

The University Of Westminster provides grounded, holistic education with wide horizons and opportunities, so that people from every background can realise their true potential, contributing to a richer, happier society.

The university boasts a rich and unique history and has been providing students with an education based on academic excellence, cultural engagement and personal enrichment since our inception as The Polytechnic Institution in 1838.

Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strived to meet the ever-changing requirements and goals of its students and partners.

Our Relationship

The University of Westminster selected Amillan to provide new IP telephony, contact centre and unified communications solutions as part of a major internal restructuring and expansion. The aim of the restructure was to give staff a robust and reliable communications infrastructure capable of improving cross-campus and external collaboration, allowing the University to deliver more effective corporate and student services.

Designing and implementing unified communications across the entire university has achieved the institution’s vision of creating communications service for the future, allowing staff to connect cross-campus and giving them access to IP telephony, softphone applications and unified communications tools based on their individual requirements.

Having this insight into the Universities current telephony landscape and requirements, Amillan procured a Telephone System Maintenance contract for their existing IP telephony system. This included services such as Problem & Incident Management, Reporting, Field Engineering, 24/7, telephone assistance and much more.

About Walsall College

Walsall College is one of the most successful colleges in the country – a place where more than 14,000 people study vocational-technical qualifications, apprenticeships, and higher education programmes each year. Their vision is to provide students with an outstanding learning experience, education and skills development to support them into higher levels of study and jobs.

Our Relationship

The college was mindful of the fact that they needed a seamless migration from the old systems to the new environment. Walsall needed a technology partner who could provide a fully integrated solution, had a proven track record of doing so and had the vision to provide the college with the technology solutions to take them into the future.

Amillan was chosen to provide structured cabling, telephony, data and applications for the Wirsemore campus. Working with Amillan on the project right from the beginning, provided Walsall College with a greater level of integration. Our solutions were also able to provide the college with simplified communications and high levels of mobility for staff and students.

“Seamless migration was our objective on the project and with Amillan we achieved that. Throughout the project, we had every confidence that they would deliver what they promised and they did.” – Walsall Collge

Communications integrator becomes supplier for local connectivity, IP telephony, unified communications and contact centre services for public sector

Solihull, West Midlands 22nd October 2019 – Leading communications integrator, Amillan, has been awarded a place as a supplier on Crown Commercial Service’s (CCS) RM3808 Network Services 2 (NS2). Amillan’s successful application will give public sector organisations easier access to its expertise in telephony and communications technology without having to go through the full EU tendering process.

Amillan is now listed on lot 2 – local connectivity services, lot 5 – IP telephony services, lot 10- unified communications and lot 13 – contact centre services. Amillan were named as a supplier following a highly complicated bid process, where applicants were evaluated for multiple service lots, based on multiple criteria, including service offerings, implementation skills, service delivery, customer references, and experience.

Patrick Daly, Operations Director, Amillan, said: “We are delighted to have won a place on the NS2 framework. This award gives us access to an expanded pipeline of public sector procurement opportunities and will enable us to transact business much more quickly and seamlessly with existing and new public sector customers. It will help streamline the whole process both for us and our clients.”

The NS2 framework is for the provision of telecommunications and network services and can be used by the whole of the UK Public Sector and their associated bodies and agencies, the voluntary sector, charities, and/or other private organisations acting as managing agents or procuring on behalf of the public sector delivering services of a public nature.

NS2 aims to simplify and speed up communications and networking procurement for public sector organisations, with pre-defined and agreed contract terms and conditions and a shortlist of pre-approved suppliers providing a wide range of services. The framework will run until 2023 and CCS expect public sector organisations to spend £5 billion on it over its four-year duration.

Amillan is a leading solutions integrator delivering unified communications, IP voice and data networking, contact centre, ICT infrastructure, robotic process automation and mobility solutions on-premise or in the cloud. For more information, please visit, www.amillan.co.uk

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

An alliance focused on driving closer ties and enhanced collaboration and connectivity for customer-facing organisations

Enghouse Interactive has signed leading communications integrator, Amillan, as an elite member of its EMEA partner programme. The new agreement marks an expansion to an existing long-term relationship between the companies.

As a gold partner, Amillan will sell, market and deliver a range of Enghouse Interactive products, including its flagship Enghouse Interactive Communications Center (“EICC”) solution and Quality Management Suite (QMS). In addition, Amillan will have access to a range of Enghouse resources including account planning, marketing and lead generation alongside pre-sales support.

Patrick Daly, Operations Director, Amillan, said: “Enghouse Interactive and Amillan complement each other well. Enghouse’s contact centre solutions are intuitive, can be delivered to scale and have a great reputation for reliability in the marketplace. We have also been impressed with the speed at which Enghouse has developed its communications solutions portfolio to meet customer requirements.”

The strength of Enghouse Interactive’s relationship with Microsoft is important to Amillan. The communications integrator was originally introduced to Enghouse by Microsoft. Today, Enghouse’s partnership with Microsoft and its understanding of the Microsoft product roadmap are key to Enghouse and Amillan winning business together.

Another advantage to Amillan is that Enghouse’s products are platform-agnostic. Their interoperability with other leading UC and PBX platforms from companies such as Cisco and Avaya opens up new avenues for Amillan to explore.

The two companies have already achieved success together primarily across the education, housing and local authority sectors. The new partnership will allow them to further build on this.

“People are key to any partnership,” continued Daly. “We have an open working relationship with a similar ‘can do’ attitude and a drive to win business, based on delivering excellent customer service.”

Jas Jhita, Channel Director, Enghouse Interactive, said: “We are delighted to welcome Amillan as a gold partner within our EMEA partner programme. They share our vision of communications and contact centre solutions and delivering enhanced collaboration and connectivity for customers. Amillan has demonstrated its commitment to our solutions by investing in training and quickly becoming self-sufficient in sales, delivery and support.”

Looking to the future, Amillan plans to expand its portfolio of Enghouse solutions. There is increased demand for Enghouse’s Contact Center Enterprise solution and great potential in leveraging Enghouse Interactive’s Communications Portal for elements such as app development, self-service bots, robotic process automation and AI. Moving forwards, both partners are committed to further exploring the opportunities that automation and AI present to drive benefits for businesses today.

65% of guests use your Wi-Fi within 7 minutes of arriving at your hotel. So how can you make their first experience an excellent one?

Did you know that your hotel guests would have a hard time choosing between wireless access and air conditioning in your hotel? And, that the majority of your guests would also pick wireless over food? Yes, you read that right – Arbitrip’s 2017 report found wireless service and air conditioning tied as the top guest amenity with breakfast coming in second.

Simply providing wireless connectivity is no longer enough. Guests expect fast, reliable and secure Wi-Fi, to the point that they may choose another hotel if your network does not provide sufficient connectivity for their devices. If your hotel network is frequently the source of guest complaints, you are not alone. Many hotels have aging networks that were not built to handle the high network bandwidth they need today, which is largely due to the sheer number of mobile devices that arrive with each guest.

Upgrading your hotel network: Happy guests, productive employees and new services

When you upgrade your hotel network to meet (or hopefully exceed) today’s demands, you give your property a competitive edge. Your guests will be happy with the super-fast wireless, and they will be thrilled by the new services – check-in/checkout, order a drink while at the pool or turn the lights on in their room before entering – that your hotel can now offer with smartphone apps. Your staff can also now communicate and coordinate with each other, as well as guests, using mobile technology from anywhere on the property.

In the past, wireless coverage was only needed in a few places – the guest rooms and maybe the lobby. However, today’s guests expect coverage everywhere in the hotel – even pool areas and the parking garage. And employees need to be able to communicate from the housekeeping closet or the maintenance shed at the back of the property.

Your guests and employees move around constantly while accessing the network, resulting in unpredictable traffic patterns. And they expect the same level of connectivity wherever they are on the property.

It’s no longer email and Facebook that your guests want to access. They want to use multimedia applications such as streaming video from wherever they are at the moment – their room, the swimming pool, even the golf cart. The result – high bandwidth use.

Guests trust your network with their work documents, banking information, travel plans and more, and they expect a network free of viruses and data breaches. This becomes even more challenging to ensure with so many different people and devices accessing your network.

Not everyone on your hotel property needs the same network access. Guests, employees, management, IT staff – all have different needs. By having the ability to define multiple user types, you can create a different environment on the same infrastructure for each user type, which improves security and service, and helps control bandwidth. Hotels can also provide VIP guest access with special perks – faster service, more bandwidth, or access to premium services or applications.

Contact Amillan today to discuss our range of Hospitality Communications Technology Solutions

The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.

The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.

For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).

During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.

Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.

As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.

ForViva is a force for good. We challenge inequalities and make a difference to people’s lives. We’re about profit for purpose and this means we reinvest profits from across the Group to have a positive impact and create vibrant and safe communities. The entire ForViva Group is united behind one shared vision: Improved Lives. ForViva sets the standard and offers direction, allowing group members Liberty and ForHousing to achieve their missions.

ForHousing is a progressive landlord that provides quality homes and places, making more things possible for more people. It owns and manages more than 24,000 homes and places, improving lives by delivering real change and making more things possible for more people.

Liberty focuses on being the go-to people for property services, thinking ahead to deliver personal, smart and altogether better property services across gas, repairs, maintenance and construction. By working for good, working together and focusing on simplicity, we make things happen.

Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Multi-channel capability will give customers greater choice in how they engage with ForViva, with seamless telephone, e-mail, SMS, live webchat and social media communication channels all supported by the platform.

The chosen solution will also enable more efficient agent management and improvements in service quality via integrated call and screen recording, speech analytics and Teleopti workforce management modules.

Warwickshire County Council provides for a community population of over 500,000 with public services, healthcare, education and social care. As an organisation, there are 4,000 users across 15+ sites, with many mobile users across the county.

Like many local authorities, Warwickshire was challenged to continue to deliver excellent public services on increasingly tighter budgets. To achieve this the Council recognised they must make their services more efficient, integrated and make the best possible use of new technologies and innovation.

‘Project Connect’ is Warwickshire County Council’s strategic initiative to implement a new IP Telephony solution in support of its ‘Smarter Working’ agenda. The aim is to ‘Empower every member of staff to connect with others where and when and how they need.

Amillan is currently in the process of deploying a new Alcatel-Lucent OpenTouch solution to the Council’s 4,000 users. Key success factors for the Council are to provide a cohesive experience from any user device, as well as integrating with several existing messaging applications including Google Apps, legacy IP telephony, data connectivity and centralised reporting.

Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.

With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.

We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.

– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users

Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.

Extensive Infrastructure Imagination Technologies
By Amillan Enabling Innovation at Global Scale

Imagination Technologies is one of the world’s leading semiconductor and software design companies. Its processors and graphics IP sit at the heart of products we all use every day – from smartphones and laptops to car infotainment systems, digital radios, and game consoles. Though often behind the scenes, Imagination’s technology powers experiences for global brands such as Apple, Sony, and NVIDIA.

With a workforce of over 2,000 specialists spread across the UK, Europe, Asia, and beyond, Imagination operates at the cutting edge of design and simulation. Their engineers don’t just consume IT services – they push technology to its limits, running simultaneous high-value projects for multiple global customers, all of whom demand absolute protection of their intellectual property.

Meeting these demands requires more than a traditional network. It requires a resilient, secure, and agile platform capable of enabling advanced design and simulation at global scale.

For more than a decade, Amillan has been Imagination’s chosen partner, trusted to deliver this platform and to evolve it continuously as the business grows.

The Challenge
Imagination’s requirements went far beyond a conventional infrastructure refresh. They needed:

Amillan designed and delivered a modular, flexible, and highly resilient infrastructure for Imagination, encompassing:

The Results
The partnership has delivered outcomes far beyond that of purely infrastructure projects:

“Amillan aren’t just a supplier – they are an extension of our team. From carefully planned global rollouts to last-minute requests that demand something extraordinary in days, they consistently rise to the challenge. Their combination of deep technical expertise, agility, and genuine collaboration makes them an invaluable partner. Amillan gives us the confidence to innovate at speed, scale securely, and focus on pushing the boundaries of design.”

“Working with Imagination Technologies isn’t about building a standard IT network – it’s about enabling one of the world’s most advanced design environments. Their emulator grid, global teams, and stringent IP protection requirements operate on a scale few companies could even attempt to manage. What makes this partnership unique is the trust and agility between us. The synergy between Amillan and Imagination Technologies, combined with a modular architecture of active network, management, and cabling systems, allows us to adapt dynamically to evolving business needs. The result is resilient service, higher efficiency, and measurable revenue impact. Amillan has become an extension of their team – helping them innovate faster and more securely across the globe”

This case study shows more than technical capability – it shows what true partnership can achieve.

Amillan has supported Imagination Technologies through multiple generations of growth and transformation, enabling one of the world’s most advanced semiconductor innovators to design faster, collaborate securely, and scale globally.

Few organisations can claim to deliver enterprise-class networks for customers of this calibre, under conditions where time is literally worth millions. Amillan can.