Birmingham, United Kingdom — 27th January 2025 – Amillan Limited, a leading Managed Services Partner in the United Kingdom and PolyAI, builders of the world’s most lifelike voice AI agents, are excited to announce a strategic partnership aimed at transforming the customer experience through innovative AI-driven solutions.
Amillan provides comprehensive solutions in unified communications, contact centres, network infrastructure and artificial intelligence, all underpinned by robust managed services to provide clients with continuous support and proactive management of IT environments. These services can be provided both on-premise in the private or public cloud, CCaaS / UCaaS, and include 24/7 monitoring and maintenance, ensuring that any potential issues are identified and resolved promptly to minimise downtime and disruption.
PolyAI is a leading provider of conversational and generative AI solutions, specialising in creating lifelike agentic voice assistants for enterprise customer service. Leveraging best-in-class technologies such as large language models (LLMs) and speech recognition, PolyAI’s bespoke AI agents are designed to enhance customer interactions by providing seamless, natural, and personalised experiences.
This collaboration will leverage Amillan’s extensive expertise in managed network and communication services to deliver seamless PolyAI’s cutting-edge generative and conversational AI capabilities to create efficient, personalised customer interactions.
Kevin Lee, Sales Director of Amillan, stated, “Our collaboration with PolyAI marks a significant milestone in our commitment to delivering exceptional customer experiences. By combining our strengths, we can offer innovative solutions that meet the evolving needs of our clients and set new standards in the industry.”
“We are thrilled to partner with Amillan to bring our advanced conversational AI technology to a broader audience,” added Michael Cibelli, VP of Channel Partnerships at PolyAI. “This partnership will enable us to integrate our solutions with Amillan’s robust networking and communication services, bolstering their value proposition with world-class agentic AI that will benefit businesses and their customers alike.”
The partnership will focus on developing and deploying AI-powered customer service solutions across various sectors, including retail, finance, healthcare, and telecommunications.
About Amillan
Amillan is dedicated to delivering comprehensive managed IT services tailored to the unique requirements of businesses. Founded in 1985 we deliver a proactive approach to IT management, ensuring that clients’ systems operate smoothly and securely. Our team of experienced professionals provide proactive 24/7 monitoring, maintenance, and support, enabling clients to concentrate on their core business activities.
About Poly AI
PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. PolyAI serves organisations where customer dialogue is an important part of doing business, including transformative visionaries in global banking, hospitality, home services, insurance, energy, retail, healthcare and telecoms, as well as NGOs and the public sector. The company has been featured in the Forbes AI 50 and recently won a Gold Stevie award for best Contact Center Solution. To hear the difference lifelike voice assistants can make for your business, visit www.poly.ai.
PR Contacts:
Catrina Ure | Marketing Manager | Amillan Limited
Tel: +44 (0) 121 704 58 40
www.amillan.co.uk | Amillan LinkedIn | Amillan YouTube
Damien Smith |Senior Communications Manager | PolyAI
www.poly.ai | PolyAI LinkedIn | PolyAI YouTube
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