About Dixons Carphone plc

Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.

With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.

The Relationship

We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.

Today, Amillan provides the voice infrastructure which supports the following:

– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users

Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.