Contact Centre

Improve organisational performance and customer satisfaction with a multi-channel, multi-platform contact centre solution. Fully integrated Omni-channel engagement has revolutionised the contact centre environment to meet changing customer communication demands- seamlessly bringing SMS, E-mail, video conferencing and Social Media (including Facebook & Twitter) into the contact centre.

For smaller applications, Cloud deployed offerings have greatly reduced the financial investment required for full contact centre functionality, meaning that a feature rich contact centre is now within reach for organisations of any size.

MULTI-CHANNEL ENGAGEMENT

A business’s lifeline is its customers...and a customer’s lifeline is the Contact Centre.

It’s simply not good enough to labour on with a contact centre that won’t meet the changing needs of your customers. The world communicates in a different way now – voice, video, text/sms and social media interaction. The demographics change and so do the expectations around customer service. Come on, keep up or get left behind.

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ROBOTIC DESKTOP AUTOMATION

In all contact centres, Agents spend a great deal of time interfacing with numerous applications and data points to perform their tasks. They often are required to re-input data multiple times, copy/paste data from one application to another, follow complex processes, compare and check information in different applications etc. 'Robotic Process Automation' implements “software robots” to automate these tedious and non-value adding tasks and provide assistance to the Agents to handle complexity, efficiently.

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INTEGRATED INNOVATIONS

Forget a jumble of bits of applications bolted together. Our contact centre solution fully integrates inbound and outbound calling so your customers can get a really joined-up experience when dealing with your organisation. Add social media interaction, and a suite of management tools that allow you to deploy your contact centre resources more effectively, and your customer’s experience just got a whole lot better.

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END-TO-END REPORTING

A fully integrated contact centre means fully integrated management and reporting. That means you can track your customer engagements as a single string from start to finish, across all media, and across both inbound and outbound conversations. Meaningful, useful and productive information and management reporting.

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Headsets & Call Recording

Jabra
Plantronics
Polycom
Retell
Sennheiser

Case Studies & White Papers

Read case studies of Amillan's solutions installed across a broad and diverse customer base.

Case Studies

Read a selection of white papers from our partners.

White Papers