About Warwickshire County Council

Warwickshire County Council provides for a community population of over 500,000 with public services, healthcare, education and social care. As an organisation, there are 4,000 users across 15+ sites, with many mobile users across the county.

Like many local authorities, Warwickshire was challenged to continue to deliver excellent public services on increasingly tighter budgets. To achieve this the Council recognised they must make their services more efficient, integrated and make the best possible use of new technologies and innovation.

The Project

‘Project Connect’ is Warwickshire County Council’s strategic initiative to implement a new IP Telephony solution in support of its ‘Smarter Working’ agenda. The aim is to ‘Empower every member of staff to connect with others where and when and how they need.

Amillan is currently in the process of deploying a new Alcatel-Lucent OpenTouch solution to the Council’s 4,000 users. Key success factors for the Council are to provide a cohesive experience from any user device, as well as integrating with several existing messaging applications including Google Apps, legacy IP telephony, data connectivity and centralised reporting.