About the University of Highlands & Islands 

The University of the Highlands and Islands is a leading integrated University encompassing both further and higher education.

Based in the Highlands and Islands of Scotland, it is a distinctive partnership of 13 independent colleges and research institutions. These partners are separate legal entities which employ their own staff and own their own assets. They are locally based and rooted in communities, but with national and international reach, as part of a regional university structure.

The reputation of the institution is built on an innovative approach to learning with a distinctive research and curriculum – all enriched by the people, natural environment, economy, culture and heritage of the Highlands and Islands and its communities.

Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strives to meet the ever-changing requirements and goals of its students and partners.

The Solution

The University was looking to procure a third line support contract for its existing IP telephony system and Contact Centre estate, across all 13 institutions.

With varying sites being more critical than others and with varying hours of operations, the bespoke & tailored support package addressed all areas that allowed the university to thrive with seamless communications. Ranging from Problem & Incident Management, Reporting, Field Engineering, Service Review Meetings and much more. This precisely matched the requirements of the university.

Amillan remains fully committed to continuing to supply an uninterrupted service and support package for the University of Highlands & Islands and look forward to continuing to build the relationship, whilst constantly refining the services provided.