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About Forviva Group

Forviva Group is a social purpose business that positively impacts communities. Forviva Group works with its members ForHousing, ForLiving and Liberty to deliver shared ambitions and positive outcomes in partnership with communities.

ForHousing is a progressive landlord that provides quality homes and places, making more things possible for more people. It owns and manages more than 24,000 homes and places, improving lives by delivering real change and making more things possible for more people.

Liberty focuses on being the go to people for property services, thinking ahead to deliver personal, smart and altogether better property services across gas, repairs, maintenance and construction.

 

The Project

Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Multi-channel capability will give customers greater choice in how they engage with Forvia, with seamless telephone, e-mail, SMS, live webchat and social media communication channels all supported by the platform.

The chosen solution will also enable more efficient agent management and improvements in service quality via integrated call and screen recording, speech analytics and Teleopti workforce management modules.

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