Amillan

Perenco is Europe’s first independent oil and gas company, with a worldwide portfolio of assets resulting from a unique know-how in the operation of mature fields and from an ambitious acquisition strategy.

Since Perenco was founded in 1975, the company has diversified to become the leading independent oil and gas company in Europe today. The company produces 465,000 BOEPD through its drilling, development and operations, thanks to its onshore and offshore presence in 14 countries.

Perenco’s objectives presented a unique challenge for Amillan, due to the company requiring IP telephony for offshore locations in the North Sea, where Perenco is a leading operator processing almost 15% of the UK national gas production.

Amillan we’re initially given the opportunity to implement it’s cost-effective and high-quality annual Maintenance and Support contract for four Perenco sites across the UK. The contract consisted of services such as Problem & Incident Management, Reporting, Field Engineering, 24/7 telephone assistance and much more.

After the effectiveness of the Maintenance and Support contract, Amillan were selected to further provide upgrades to three of its offshore locations, replacing the current ageing systems with a new hybrid telephony platform. This provided native support for digital, analogue, IP, SIP desk phones to preserve phone, cabling and network investments.

The solution provided was completely modular and resilient to address the evolution of daily business, as well as the ability to expand capacity or add additional features and applications in the future. This also addressed the limitations of a restricted environment, allowing for a fully VoIP solution, or to install Analog and Digital telephony.

Amillan continues to support Perenco’s Hybrid telephony system in seven offshore and onshore locations across the UK, delivering our bespoke services to the organisation.

The University of the Highlands and Islands is a leading integrated University encompassing both further and higher education.

Based in the Highlands and Islands of Scotland, it is a distinctive partnership of 13 independent colleges and research institutions. These partners are separate legal entities which employ their own staff and own their own assets. They are locally based and rooted in communities, but with national and international reach, as part of a regional university structure.

The reputation of the institution is built on an innovative approach to learning with a distinctive research and curriculum – all enriched by the people, natural environment, economy, culture and heritage of the Highlands and Islands and its communities.

Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strives to meet the ever-changing requirements and goals of its students and partners.

The University was looking to procure a third line support contract for its existing IP telephony system and Contact Centre estate, across all 13 institutions.

With varying sites being more critical than others and with varying hours of operations, the bespoke & tailored support package addressed all areas that allowed the university to thrive with seamless communications. Ranging from Problem & Incident Management, Reporting, Field Engineering, Service Review Meetings and much more. This precisely matched the requirements of the university.

Amillan remains fully committed to continuing to supply an uninterrupted service and support package for the University of Highlands & Islands and look forward to continuing to build the relationship, whilst constantly refining the services provided.

About The University of Westminster

The University Of Westminster provides grounded, holistic education with wide horizons and opportunities, so that people from every background can realise their true potential, contributing to a richer, happier society.

The university boasts a rich and unique history and has been providing students with an education based on academic excellence, cultural engagement and personal enrichment since our inception as The Polytechnic Institution in 1838.

Amillan realised the importance of ensuring good sound communications and collaboration was paramount to the University as it strived to meet the ever-changing requirements and goals of its students and partners.

Our Relationship

The University of Westminster selected Amillan to provide new IP telephony, contact centre and unified communications solutions as part of a major internal restructuring and expansion. The aim of the restructure was to give staff a robust and reliable communications infrastructure capable of improving cross-campus and external collaboration, allowing the University to deliver more effective corporate and student services.

Designing and implementing unified communications across the entire university has achieved the institution’s vision of creating communications service for the future, allowing staff to connect cross-campus and giving them access to IP telephony, softphone applications and unified communications tools based on their individual requirements.

Having this insight into the Universities current telephony landscape and requirements, Amillan procured a Telephone System Maintenance contract for their existing IP telephony system. This included services such as Problem & Incident Management, Reporting, Field Engineering, 24/7, telephone assistance and much more.