Amillan

Client: Zoological Society of London
Industry: Museum and Cultural Institution
Location: London, United Kingdom
Partnership Since: 2021

Background
The Zoological Society of London (ZSL) is a world-renowned conservation charity that operates London Zoo and Whipsnade Zoo. As two of the UK’s most iconic zoological sites, they attract millions of visitors each year and require robust, high-performance network infrastructure to support their operations, research, and guest experience.
To ensure seamless digital connectivity across both sites, Amillan has been ZSL’s trusted Managed Service Provider (MSP), delivering critical network infrastructure, data switching, and WiFi solutions that enable smooth day-to-day operations.

“At Amillan, we are committed to working in true partnership with our customers, collaborating to transform business solutions that meet the ever-evolving demands of today’s dynamic marketplace. Our partnership with ZSL reflects this dedication—driving innovation, efficiency, and sustainable success.”

Expansive Sites: Both London Zoo and Whipsnade Zoo cover vast areas, requiring reliable wireless coverage across multiple enclosures, buildings, and visitor zones.

High-Density Usage: The network must support thousands of daily visitors, staff, researchers, and operational systems without interruptions.

Mission-Critical Operations: Secure and stable connectivity is essential for ticketing, retail, visitor engagement, and research activities.

Legacy Infrastructure: Upgrading and integrating modern network solutions with existing infrastructure while minimising disruption.

As ZSL’s managed service provider, Amillan delivered a comprehensive network infrastructure transformation, ensuring seamless connectivity across both estates.

“Amillan has been instrumental in transforming our network infrastructure across both London Zoo and Whipsnade Zoo. Their expertise and proactive support have enabled us to deliver a seamless digital experience for our visitors and staff, while also supporting our critical research and conservation efforts. It’s a partnership that continues to add real value to our mission.”

Enterprise-Grade Network Infrastructure – Deployment of high-performance data switches to enhance network resilience and efficiency.
Advanced WiFi Solutions – Installation of strategically placed access points to deliver seamless, high-speed wireless coverage across both zoo locations.
Scalability & Future-Proofing – Infrastructure designed to support ZSL’s evolving digital needs, including visitor engagement initiatives, research projects, and operational enhancements.
Ongoing Managed Services & Support – Continuous monitoring, maintenance, and support to ensure maximum uptime and reliability.

Through Amillan’s expertise, ZSL has significantly improved communications, network performance, visitor communications, experience, and operational efficiency across both London Zoo and Whipsnade Zoo.
Better Communications – Better Communications: Enhanced internal and external collaboration, leading to improved customer communications, a better visitor experience, and a more positive employee environment.
Enhanced Visitor Engagement – Reliable WiFi access for guests supports mobile ticketing, interactive zoo experiences, and social media sharing.
Improved Research & Conservation Efforts – Secure and stable network infrastructure facilitates digital research, data collection, and collaboration.
Optimised Operations– Seamless connectivity for staff communications, point-of-sale systems, and administrative functions.
Future-Ready Connectivity – A scalable infrastructure that will support ZSL’s ongoing digital transformation and conservation initiatives.

Conclusion
Amillan’s strategic partnership with ZSL has transformed connectivity at London Zoo and Whipsnade Zoo, enabling a smarter, more connected environment for visitors, staff, and conservation teams. As a trusted technology partner, Amillan continues to support ZSL’s mission by providing cutting-edge network solutions that power education, research, and world-leading wildlife conservation.

Client: A Leading Museum and Cultural Institution
Industry: Museum and Cultural Institution
Location: London, United Kingdom
Partnership Since: 2021

Background
Our client is one of the world’s largest museums of decorative arts and design. Located in London, this prestigious institution boasts a vast collection of over 2.3 million objects, spanning 5,000 years of human creativity. The museum is renowned for its historic architecture and cultural significance.

Challenge
Our partnership with the museum involves providing specialised support for the wired and wireless network infrastructure, contact centre, and unified communications solutions. We have facilitated the transition from legacy collaboration platforms and voice solutions to an upgraded internal infrastructure, which underpins the introduction of new cloud solutions.

This transformation has modernised the museum into a contemporary workplace while preserving the historic integrity of its buildings, which are renowned for their architectural significance. Working with such a prestigious client requires a deep understanding of the physical constraints and expansive environment of the museum.

Despite these challenges, we deliver premium service support, along with first-class hardware and software solutions, ensuring the museum remains a leading-edge organisation in the 21st century.

Solution
Amillan partnered with the museum to provide consultation, implementation, and ongoing comprehensive managed-service support across the wired and wireless network, contact centre, and unified communications solutions. The key aspects of the overall solution included:

Results
The partnership between Amillan and the museum has successfully transformed the museum’s multiple sites into a modern workplace while maintaining its historic place as a leading design and art institution.

Key outcomes include:
‣ Enhanced Collaboration: Improved communication and collaboration among staff through upgraded systems.
‣ Reliable Connectivity: Stable and efficient network infrastructure supporting the museum’s operations.
‣ Future-Ready Solutions: A scalable and flexible infrastructure ready to support future technological advancements.

Conclusion
Working with the museum has been a testament to Amillan’s ability to deliver premium professional service support and cutting-edge solutions in challenging environments. The successful modernisation of the museum’s infrastructure highlights Amillan’s commitment to excellence and innovation.

The Yorkshire Housing group was formed in 1999 and became Yorkshire Housing in 2008. Today they manage more than 18,000 affordable and social rent homes across 20 local authorities. They are a not-for-profit organisation, meaning all earnings are re-invested into the services provided.

Yorkshire Housing’s ambition is for everyone to have the opportunity to live in a quality home they can afford. To do this they are growing as a business, building 3,000 homes by 2021 and increasing the range of services available.

Yorkshire Housing had taken the decision to move 250 staff to a new central location, with the focus on increasing customer service, whilst boosting staff productivity and efficiency.

Amillan was chosen to supply Yorkshire Housing with a Unified Communications and IP telephony solution for it’s new ‘Corporate Centre’ location in Leeds, together with a new cabling and data network infrastructure as part of a wider technology roll-out. This encompassed five additional office locations and numerous satellite offices across Yorkshire.

The unified communications solution provided Yorkshire Housing with advanced presence capabilities – knowing who is available to handle enquiries or to call-out to sites, skills-based routing to transfer calls to the most appropriate person, collaboration, conferencing, and mobility for its workforce meaning that staff were able to be contacted whether in the office, at a satellite location or working remotely.

“A key factor in the success of the project has been Amillan’s precise and encompassing project management. The fact that one company has been able to provide all aspects of the solution for Yorkshire Housing Ltd has made the whole installation much more straightforward, combined with its ability to carefully manage not only their own installation but to have provided co-ordination with third parties too. This has proved invaluable, and we are delighted with the project.”

Bournville College (Now merged with South & City College Birmingham) is committed to ensuring students have the relevant skills, qualifications, and experience required for their future, whether that is to seek employment or continue their education at college or university.

The Bournville College Campus has the capacity for 15,000 students and spans 4.2 acres of land, providing facilities that are among the best in the UK. The campus’s main spine building consists of six floors and four additional buildings that are connected to the spine.

After beating off stiff competition from six other companies, Amillan were awarded the tender to install the vital cabling and infrastructure for the college.

The installation comprised of a total of 4,400 category 6 A U/UTP outlets that incorporated over 200,000m of 10GPlus cable a further 768 category 6A links were installed within the equipment room which were terminated onto patch panels both ends.

“Amillan provides bespoke data, VoIP and unified communications solutions to the enterprise, education and public sector markets and understands the critical importance of building these on reliable, high-performance cabling infrastructure. As a trusted partner to many household names across the UK, we have carved a reputation for making a difference to business performance through the effective integration of only the best technologies.”

About Walsall College

Walsall College is one of the most successful colleges in the country – a place where more than 14,000 people study vocational-technical qualifications, apprenticeships, and higher education programmes each year. Their vision is to provide students with an outstanding learning experience, education and skills development to support them into higher levels of study and jobs.

Our Relationship

The college was mindful of the fact that they needed a seamless migration from the old systems to the new environment. Walsall needed a technology partner who could provide a fully integrated solution, had a proven track record of doing so and had the vision to provide the college with the technology solutions to take them into the future.

Amillan was chosen to provide structured cabling, telephony, data and applications for the Wirsemore campus. Working with Amillan on the project right from the beginning, provided Walsall College with a greater level of integration. Our solutions were also able to provide the college with simplified communications and high levels of mobility for staff and students.

“Seamless migration was our objective on the project and with Amillan we achieved that. Throughout the project, we had every confidence that they would deliver what they promised and they did.” – Walsall Collge

The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.

The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.

For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).

During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.

Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.

As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.

Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.

With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.

We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.

– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users

Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.

Unified Communications – James Cropper
By Amillan Limited, Your Trusted Managed Services Provider
James Cropper is a globally recognised manufacturer of advanced materials and specialist paper products, based in the UK with operations spanning over 50 countries. With a strong reputation for innovation, sustainability, and quality, the business supports sectors ranging from luxury packaging to aerospace composites. Amillan has extensive experience working in the manufacturing vertical, with a deep understanding of the sector’s specific communication challenges and operational requirements.

As James Cropper continued its innovation-led growth strategy, the company required a robust and flexible communications platform that could support collaboration across multiple global locations. Their legacy systems
lacked scalability and did not offer the level of integration or visibility needed to support modern workflows—particularly in support of their R&D and international client engagement teams.

Amillan delivered a comprehensive, fully managed Unified Communications and infrastructure solution designed to meet James Cropperʼs multi-site, high-security, and safety-critical requirements. The deployment combined state-of-the-art IP telephony, collaboration tools, mobility services, and resilient data networking into a single, integrated environment. A cornerstone of the project was the consultative design and deployment of James Cropperʼs LAN and WLAN infrastructure. During the pre-consultative exercise, Amillan carried out a full wireless profile of the busy manufacturing site, identifying potential sources of interference and developing a bespoke design tailored to the operational environment.

Amillan successfully implemented a new enterprise data networking solution at the main UK campus, delivered on time and within budget. Building on this success, Amillan supported the expansion of the LAN and WLAN infrastructure to remote sites worldwide, creating a consistent, secure, and scalable global network environment.

A high-availability telephony core was deployed using a virtualised architecture, providing redundancy, scalability, and future-proofing for James Cropperʼs expanding global operations.

Modern IP handsets and soft clients replaced the legacy systems, delivering consistent call quality, centralised management, and the flexibility to adapt to different working environments.

A UCaaS (Unified Communications as a Service) platform was deployed as a softphone and a CPaaS ( Collaboration Platform as a Service), offering presence, instant messaging, audio, and video capabilities. Partial integration with Microsoft Teams ensured a seamless user experience for employees already working within the Microsoft 365 environment.

Wireless DECT infrastructure provided robust site-wide mobility, enabling employees to stay connected across manufacturing floors, warehouses, and office spaces with guaranteed voice quality.

Specialist DECT handsets with man-down functionality were introduced to safeguard lone workers and staff operating in potentially dangerous areas, automatically triggering alerts in the event of falls or inactivity.

Amillan carried out a full network readiness assessment before implementation, ensuring the infrastructure could support the increased demands of voice, video, and mobility services. Post-deployment, Amillan provided comprehensive user training and continues to deliver 24/7 proactive monitoring and support, giving James Cropper centralised visibility, operational resilience, and peace of mind.

“The support from Amillan has transformed the way we collaborate across global teams. Their understanding of our sector and proactive support model has been key to the smooth rollout and ongoing success of our communications strategy”

— Quote from Alistair Belshaw, IT infrastructure & Security Manager, James Cropper

“Working with an innovation-led manufacturer like James Cropper is a perfect fit for our approach. Our goal was to deliver a secure, scalable platform that supports their collaborative workflows and future growth.”

Since the late 80’s ISDN has been the de-facto telephony connectivity solution of choice; however, with no significant development in over a decade and a BT switch-off date set for 2025, it’s time to retire your ISDN for good.

Getting on for 2 million channels being used today, SIP trunking is fast-becoming the obvious replacement for traditional ISDN services. Aside from the significant financial savings possible with SIP, this has been driven by both the need for a more flexible approach to ‘voice’ and the requirements of Unified Communications.

Five reasons to switch to SIP…

SIP delivers less costly, more reliable connectivity than ISDN over an IP connection. It can save up to 50% on line rentals and 25% or more on call costs.

Perfect for medium or large organisations with multiple sites, not only will you save on your line rental and call costs, but you’ll get free internal calls within your organisation and a whole host of great features.

SIP trunks are ideal if you are moving, upsizing or downsizing and want to keep your existing numbers. Scale up lines during busy periods and back down again afterwards. You can add lines, take them away, split calls at any time. You are always in control.

SIP trunks can handle emergencies easily. They are inherently disaster recovery / business continuity ready, letting you reroute calls to an alternative location quickly and easily.

Our SIP trunks are integration tested and approved to interoperate with Microsoft Lync / Skype for Business, allowing you to directly connect to the platform to make external calls.