Client: A Leading Museum and Cultural Institution
Industry: Museum and Cultural Institution
Location: London, United Kingdom
Partnership Since: 2021
Background
Our client is one of the world’s largest museums of decorative arts and design. Located in London, this prestigious institution boasts a vast collection of over 2.3 million objects, spanning 5,000 years of human creativity. The museum is renowned for its historic architecture and cultural significance.
Challenge
Our partnership with the museum involves providing specialised support for the wired and wireless network infrastructure, contact centre, and unified communications solutions. We have facilitated the transition from legacy collaboration platforms and voice solutions to an upgraded internal infrastructure, which underpins the introduction of new cloud solutions.
This transformation has modernised the museum into a contemporary workplace while preserving the historic integrity of its buildings, which are renowned for their architectural significance. Working with such a prestigious client requires a deep understanding of the physical constraints and expansive environment of the museum.
Despite these challenges, we deliver premium service support, along with first-class hardware and software solutions, ensuring the museum remains a leading-edge organisation in the 21st century.
Solution
Amillan partnered with the museum to provide consultation, implementation, and ongoing comprehensive managed-service support across the wired and wireless network, contact centre, and unified communications solutions. The key aspects of the overall solution included:
Results
The partnership between Amillan and the museum has successfully transformed the museum’s multiple sites into a modern workplace while maintaining its historic place as a leading design and art institution.
Key outcomes include:
‣ Enhanced Collaboration: Improved communication and collaboration among staff through upgraded systems.
‣ Reliable Connectivity: Stable and efficient network infrastructure supporting the museum’s operations.
‣ Future-Ready Solutions: A scalable and flexible infrastructure ready to support future technological advancements.
Conclusion
Working with the museum has been a testament to Amillan’s ability to deliver premium professional service support and cutting-edge solutions in challenging environments. The successful modernisation of the museum’s infrastructure highlights Amillan’s commitment to excellence and innovation.
About Yorkshire Housing
The Yorkshire Housing group was formed in 1999 and became Yorkshire Housing in 2008. Today they manage more than 18,000 affordable and social rent homes across 20 local authorities. They are a not-for-profit organisation, meaning all earnings are re-invested into the services provided.
Yorkshire Housing’s ambition is for everyone to have the opportunity to live in a quality home they can afford. To do this they are growing as a business, building 3,000 homes by 2021 and increasing the range of services available.
Yorkshire Housing had taken the decision to move 250 staff to a new central location, with the focus on increasing customer service, whilst boosting staff productivity and efficiency.
The Solution
Amillan was chosen to supply Yorkshire Housing with a Unified Communications and IP telephony solution for it’s new ‘Corporate Centre’ location in Leeds, together with a new cabling and data network infrastructure as part of a wider technology roll-out. This encompassed five additional office locations and numerous satellite offices across Yorkshire.
The unified communications solution provided Yorkshire Housing with advanced presence capabilities – knowing who is available to handle enquiries or to call-out to sites, skills-based routing to transfer calls to the most appropriate person, collaboration, conferencing, and mobility for its workforce meaning that staff were able to be contacted whether in the office, at a satellite location or working remotely.
“A key factor in the success of the project has been Amillan’s precise and encompassing project management. The fact that one company has been able to provide all aspects of the solution for Yorkshire Housing Ltd has made the whole installation much more straightforward, combined with its ability to carefully manage not only their own installation but to have provided co-ordination with third parties too. This has proved invaluable, and we are delighted with the project.”
About Bournville College
Bournville College (Now merged with South & City College Birmingham) is committed to ensuring students have the relevant skills, qualifications, and experience required for their future, whether that is to seek employment or continue their education at college or university.
The Bournville College Campus has the capacity for 15,000 students and spans 4.2 acres of land, providing facilities that are among the best in the UK. The campus’s main spine building consists of six floors and four additional buildings that are connected to the spine.
Our Relationship
After beating off stiff competition from six other companies, Amillan were awarded the tender to install the vital cabling and infrastructure for the college.
The installation comprised of a total of 4,400 category 6 A U/UTP outlets that incorporated over 200,000m of 10GPlus cable a further 768 category 6A links were installed within the equipment room which were terminated onto patch panels both ends.
“Amillan provides bespoke data, VoIP and unified communications solutions to the enterprise, education and public sector markets and understands the critical importance of building these on reliable, high-performance cabling infrastructure. As a trusted partner to many household names across the UK, we have carved a reputation for making a difference to business performance through the effective integration of only the best technologies.”
About Walsall College
Walsall College is one of the most successful colleges in the country – a place where more than 14,000 people study vocational-technical qualifications, apprenticeships, and higher education programmes each year. Their vision is to provide students with an outstanding learning experience, education and skills development to support them into higher levels of study and jobs.
Our Relationship
The college was mindful of the fact that they needed a seamless migration from the old systems to the new environment. Walsall needed a technology partner who could provide a fully integrated solution, had a proven track record of doing so and had the vision to provide the college with the technology solutions to take them into the future.
Amillan was chosen to provide structured cabling, telephony, data and applications for the Wirsemore campus. Working with Amillan on the project right from the beginning, provided Walsall College with a greater level of integration. Our solutions were also able to provide the college with simplified communications and high levels of mobility for staff and students.
“Seamless migration was our objective on the project and with Amillan we achieved that. Throughout the project, we had every confidence that they would deliver what they promised and they did.” – Walsall Collge
About AELTC
The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.
The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.
Our Relationship
For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).
During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.
Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.
As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.
About Dixons Carphone plc
Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.
With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.
The Relationship
We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.
Today, Amillan provides the voice infrastructure which supports the following:
– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users
Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.
About James Cropper
James Cropper is a world-class advanced materials and paper products group, with an operational reach in over 50 countries. Using materials from cotton and wood to carbon fibre they support industries from packaging to digital imaging and aerospace with products that are at the cutting edge of performance.
The business is renowned globally for its dedicated responses to custom projects and its award-winning commitment to the highest standards of sustainability.
The Project
James Cropper engaged Amillan to assist them in meeting several business objectives with a full upgrade of their corporate LAN and communications infrastructure.
During the pre-consultative excursive that Amillan carried out to design the best LAN solution for James Cropper, they mapped the wireless profile of the busy manufacturing site and developed a bespoke LAN & WLAN design that highlighted potential sources of interference.
In doing so, the deployed solution would then be able to prioritize important traffic and minimize latency for key applications, thus safeguarding core production activities.
In 2018 Amillan successfully implemented a new Alcatel-Lucent Data Networking solution at the main campus on time and within budget, subsequently moving on to support the expansion of the new LAN and WLAN out to remote sites across the world.
With their new robust LAN solution, James Cropper could also deploy Alcatel Lucent Enterprise’s OTNS to centrally monitor all alarms and trigger notifications, from multiple sources. This provided them with a critical health and safety function for all one workers across the site.
James Cropper are now capitalizing on their LAN networking investment as an enabler for business growth, with the procurement of more advanced manufacturing technology and introduction of unified communications lead smarter working initiatives.
Since the late 80’s ISDN has been the de-facto telephony connectivity solution of choice; however, with no significant development in over a decade and a BT switch-off date set for 2025, it’s time to retire your ISDN for good.
Getting on for 2 million channels being used today, SIP trunking is fast-becoming the obvious replacement for traditional ISDN services. Aside from the significant financial savings possible with SIP, this has been driven by both the need for a more flexible approach to ‘voice’ and the requirements of Unified Communications.
1 – Save money on call costs and line rental
SIP delivers less costly, more reliable connectivity than ISDN over an IP connection. It can save up to 50% on line rentals and 25% or more on call costs.
2- Free internal calls and great features
Perfect for medium or large organisations with multiple sites, not only will you save on your line rental and call costs, but you’ll get free internal calls within your organisation and a whole host of great features.
3- Scale up and down when you want
SIP trunks are ideal if you are moving, upsizing or downsizing and want to keep your existing numbers. Scale up lines during busy periods and back down again afterwards. You can add lines, take them away, split calls at any time. You are always in control.
4- Built-in Business Continuity
SIP trunks can handle emergencies easily. They are inherently disaster recovery / business continuity ready, letting you reroute calls to an alternative location quickly and easily.
5- Compatible with Skype for Business
Our SIP trunks are integration tested and approved to interoperate with Microsoft Lync / Skype for Business, allowing you to directly connect to the platform to make external calls.
Contact Amillan today to learn more about our SIP Connectivity Solutions.