About Lyons Seafoods
Lyons Seafoods is the UK’s leading supplier of prawns and speciality seafoods, providing the highest quality products from controlled ecologically sound and sustainable sources.
Lyons places environmental considerations at the core of its business operations and is an industry leader in sustainable sourcing and ethical partnerships.
Lyons Seafoods operates three sites in the UK (totalling approx. 300 users), two in the South West of England, with a third 400 miles away in Duns, Scotland. The organisation has a wide variety of job functions, including traditional desk workers, home/ mobile workers and factory operatives.
With platforms approaching the end of life, Lyons Seafoods was keen to explore the latest developments in Unified Communications, seeing the potential for IT to become a facilitator in increasing operational efficiency across their geographically dispersed workforce.
The Project
Amillan sought to deeply understand Lyon Seafoods’ requirements and the business environment that the solution would have to exist within. After evaluating several alternatives it was decided that a Microsoft Skype for Business Unified Communications and Enterprise Voice platform would best address the problems that the organisation was facing.
To allow communications in areas of the factory with poor signal, Amillan also worked with Lyons Seafoods to improve Wi-Fi signal coverage which would give them access to Skype for Business from a smartphone or tablet, allowing them full UC functionality whilst roaming around the site. This development meant for the first time, all employees are connectable and contactable across Lyons’ entire estate.
In addition, Amillan provides ongoing training and priority technical support via the in-house Amillan Service Centre (ASC) to Lyons Seafoods, ensuring any issues encountered can be dealt with quickly and efficiently, with minimal impact to Lyons Seafood’s day-to-day business operations.
After roughly 7 years of successfully supporting the Skype for Business platform, Amillan assisted Lyons Seafoods in their migration to Microsoft Teams in the Office 365 cloud, utilising Voice Direct Routing. This allowed Lyons Seafoods to seamlessly migrate to Microsoft’s latest offering in UC, without affecting the daily running of the business.
Amillan, in partnership with Quiss technology, continues to work closely with Lyons Seafoods to help them ensure their infrastructure is agile enough to take advantage of the latest developments and features in UC.
About Perenco
Perenco is Europe’s first independent oil and gas company, with a worldwide portfolio of assets resulting from a unique know-how in the operation of mature fields and from an ambitious acquisition strategy.
Since Perenco was founded in 1975, the company has diversified to become the leading independent oil and gas company in Europe today. The company produces 465,000 BOEPD through its drilling, development and operations, thanks to its onshore and offshore presence in 14 countries.
Perenco’s objectives presented a unique challenge for Amillan, due to the company requiring IP telephony for offshore locations in the North Sea, where Perenco is a leading operator processing almost 15% of the UK national gas production.
The Solution
Amillan we’re initially given the opportunity to implement it’s cost-effective and high-quality annual Maintenance and Support contract for four Perenco sites across the UK. The contract consisted of services such as Problem & Incident Management, Reporting, Field Engineering, 24/7 telephone assistance and much more.
After the effectiveness of the Maintenance and Support contract, Amillan were selected to further provide upgrades to three of its offshore locations, replacing the current ageing systems with a new hybrid telephony platform. This provided native support for digital, analogue, IP, SIP desk phones to preserve phone, cabling and network investments.
The solution provided was completely modular and resilient to address the evolution of daily business, as well as the ability to expand capacity or add additional features and applications in the future. This also addressed the limitations of a restricted environment, allowing for a fully VoIP solution, or to install Analog and Digital telephony.
Amillan continues to support Perenco’s Hybrid telephony system in seven offshore and onshore locations across the UK, delivering our bespoke services to the organisation.
About Polygon
Polygon is the European market leader in property damage restoration, serving a range of sectors including insurance, property management, government and industrial clients.
For over 60 years, they have delivered best-in-class service, while their constant investment in people, technology and equipment ensures that their solutions are proven, repeatable, environmentally sustainable, results-oriented and cost-effective.
Their combination of people, knowledge and technology makes Polygon the global expert in property damage control, preventing, controlling and mitigating the effects of water, fire and climate.
To learn more about Polygon Group please visit their website: https://www.polygongroup.com/en-GB/
The Solution
Polygon was looking for an RPA solution that could bring significant benefit to the process of preparing, collating and distributing Time Control reports.
The requirement was to automate the creation of a finance tracking report for hourly and monthly paid employees. This was a laborious manual process involving data manipulation that could run to over 15,000 entries. The process was open to cut and paste error and took over 4 hours to complete so could only be justified running 2-3 times per month.
Amillan has developed a solution using the SAP IRPA platform that complies the report in under 10 minutes, is run up to 8 times per day and automatically distributed to authorised recipients. This gives Polygon daily cost tracking data that brings a new level of accuracy to budget forecasting and management with associated benefits to the business.
About AELTC
The All England Lawn Tennis Club (AELTC) needs little introduction. In July each year, it takes centre stage on the sports calendar, playing host to the Wimbledon Grandslam tennis tournament. It has become an iconic venue and over the years it’s changed and modernised while still keeping its classical elegance – setting it apart from any other sports venue.
The Grounds consist of 18 grass courts (including Centre Court and No.1 Court), eight American Clay courts and five indoor courts, two Greenset Velvelux and three Greenset Trophy. In Aorangi Park, there are 20 grass courts for practice before and during The Championships and two green acrylic courts. The total area, including the Club’s car parks, covers over 42 acres.
Our Relationship
For over 20 years, Amillan has worked with the All England Lawn Tennis Club (AELTC).
During this time, Amillan has provided the ICT infrastructure a number of projects that have changed the face of Wimbledon and gained applause from tennis fans all around the world.
Given the nature of the organisation, timescales for delivering projects at Wimbledon are always tight. Even in the most complex scenarios, Amillan has always delivered on time and provided enough flexibility to allow for anyunforeseen challenges or amendments to the overall project plan.
As a supplier, Amillan is very proud of its association with Wimbledon and the length of the relationship is testament to the quality of the service and solutions provided by Amillan. Looking ahead to some exciting times, Amillan is committed to providing Wimbledon with new solutions and services to help it to embrace the new world of communications, and continue to re-affirm its position as one of the most iconic sporting venues in the world.
About Dixons Carphone plc
Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eight countries. Dixons Carphone’s primary brands include Currys PC World and Carphone Warehouse in the UK & Ireland.
With a full range of services and support, they make it easy for their customers to discover, choose and enjoy the right technology for them, throughout the life of the product.
The Relationship
We began working with Dixons International in 2001 when Amillan was chosen to provide a corporate telephony solution. Over time, Amillan became more involved in the business and introduced new technologies and solutions to DSG as their business grew and expanded across the UK and into Europe.
Today, Amillan provides the voice infrastructure which supports the following:
– 700 Currys PC World stores
– 17 administration sites
– 3,000 agent contact centre
– 22,000 users
Support is provided 24×7 as part of a managed services contract and Amillan operates a branded help desk for stores personnel to assist them in the day-to-day running of their retail outlets.
About Imagination
For over a quarter of a century, Imagination has created technology that sits at the heart of many of the world’s most iconic devices – from the first 3D graphics accelerators to gaming consoles and smartphones.
Imagination is a strong, independent IP company. They pride themselves on their consistent focus and creating win-win products in conjunction with our customers. Imagination’s powerful, cutting-edge designs are driving the digital revolution forward by enabling their partners to build world-changing electronics.
The Project
Due to substantial growth, Imagination identified the need for a new office at its headquarters site in Kings Langley. For the new facility, a data networking solution was required that would allow multiple system profiles, allowing users access to pre-specified areas of the network. Recommended to Imagination Technologies by a consultancy firm, Amillan provided technical advice and a bespoke design to meet the demands and level of service specified by the client. Amillan’s fully integrated LAN and Wi-Fi solution supports advanced security features such as wireless intrusion protection, policy enforcement firewalling, rogue access point detection and prevention.
About James Cropper
James Cropper is a world-class advanced materials and paper products group, with an operational reach in over 50 countries. Using materials from cotton and wood to carbon fibre they support industries from packaging to digital imaging and aerospace with products that are at the cutting edge of performance.
The business is renowned globally for its dedicated responses to custom projects and its award-winning commitment to the highest standards of sustainability.
The Project
James Cropper engaged Amillan to assist them in meeting several business objectives with a full upgrade of their corporate LAN and communications infrastructure.
During the pre-consultative excursive that Amillan carried out to design the best LAN solution for James Cropper, they mapped the wireless profile of the busy manufacturing site and developed a bespoke LAN & WLAN design that highlighted potential sources of interference.
In doing so, the deployed solution would then be able to prioritize important traffic and minimize latency for key applications, thus safeguarding core production activities.
In 2018 Amillan successfully implemented a new Alcatel-Lucent Data Networking solution at the main campus on time and within budget, subsequently moving on to support the expansion of the new LAN and WLAN out to remote sites across the world.
With their new robust LAN solution, James Cropper could also deploy Alcatel Lucent Enterprise’s OTNS to centrally monitor all alarms and trigger notifications, from multiple sources. This provided them with a critical health and safety function for all one workers across the site.
James Cropper are now capitalizing on their LAN networking investment as an enabler for business growth, with the procurement of more advanced manufacturing technology and introduction of unified communications lead smarter working initiatives.
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