With an increasing number of employees now working from home, many organisations are discovering the benefits of Microsoft Teams and its Unified Communication and Collaboration features. However, to get maximum value from interaction with customers, colleagues and partners you will need to replicate the functionality and external connectivity of your telephone system. There are over 7 million Office365 users in the UK but less than 8% are PSTN enabled for external calling.
As a Microsoft certified Communications Partner with over 35 years of enterprise telephony experience, Amillan are in a perfect position to help organisations implement Teams Enterprise Voice, provide ongoing support and training to ensure the investments made are being fully utilised. Amillan’s solution is underpinned by Gamma’s bespoke hosted Direct Routing architecture to allow for a quick onboarding and enablement via the Cloud.
Any organisation using Microsoft Teams as their unified communications tool can implement the Amillan Direct Routing service provided in partnership with Gamma, the leading UK digital carrier who are fully endorsed by Microsoft.
The service requires no upfront capital investment, no on-premise equipment, no SIP trunks and is 100% cloud based on Gamma’s Carrier Grade resilient network that successfully carries millions of voice calls every day.
It is a cloud service that adds traditional telephony to your Teams accounts, providing users with a DDI number and external PSTN call capability. Value added features included as standard provide call queuing, call distribution, Interactive Voice Response, hunt groups, flexible CLI presentation, geographic DDI numbers, comprehensive statistics and reporting. The service includes access to a dedicated Amillan helpdesk to assist with all aspects of operational and end user support.
Contact your Amillan today for more information on how you can bring Telephony into Microsoft Teams