Unified Communications

Imagine you’re at your desk. You need to discuss a problem with members of your team.

From Outlook or Notes you establish their availability via their ‘presence’ status, make a few clicks and they’re on a conference call with you. You share your desktop to give a clear picture of the issue. You can see that a couple of your team are still on other calls, but are indicated as soon as they become available and bring them into the call immediately – using video where you want to, and using mobile where they are out of the office. During the call you communicate separately with a couple of the attendees using IM to clarify some of the points being made. Within minutes a solution has been identified and you have your customers on a group video call explaining the action plan that will see their difficulties resolved quickly.

Providing significant improvements in productivity, customer service and speed of execution, these capabilities are within your reach today - and Amillan has Unified Comms solutions for both Microsoft Outlook and Lotus Notes environments. Furthermore, Amillan can blend these capabilities into your existing telephony and data network to allow you to enjoy the benefits without the need for significant upheaval or changes. These features are available to your office-based and mobile staff and can even be integrated into your Contact Centre operation.

For the first time, a full collaborative experience is available to virtually everyone – simply and for little cost.

For education or healthcare environments, the benefits are equally profound – allowing students or clinicians to be engaged in ways never previously possible.

Benefits of Unified Communications -

• Cost-effective (in some cases, the application is free!)
• Introduces greater flexibility and productivity
• Reduction in travel costs and time
• Reduction in carbon footprint of an organisation
• Enables effective remote access for homeworking and mobile working
• Improved responsiveness for customer services
• Can be blended with existing telephony system
• Amillan’s renowned integration and project management expertise is available to make this an easy and smooth transition for your organisation. Let’s talk – any way that suits you.