Contact Centre

A business’s lifeline is its customers...and a customer’s lifeline is the Contact Centre.

Consumers want more choice in the way they communicate with suppliers. For the contact centre, this means adapting to a changing environment where email and text communication are just as important as the telephone call. Bringing together calls, email, fax and SMS, businesses can contact or respond to customers via the customer’s preferred method. High performance contact centres can have a significant effect on customer satisfaction, customer and staff retention and essentially the company’s bottom line.

Amillan have provided many of the leading contact centres in the UK and we can help you to make the change from being a call centre to a contact centre by applying best practice processes to allow you to:

• Increase output using the same resources
• Manage performance dynamically
• Maximise every contact with every client
• Monitor quality and improve standards
• Shorten the induction period for new agents

Best practice drives technology solutions and our solutions can support the optimum performance requirements of any contact centre.