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Training

The Birmingham Training Suite is fully equipped with the latest technology and for your comfort, it is fully air-conditioned.

Onsite Courses

The following courses can be delivered on customer premises. We can arrange other courses if required, simply contact us on 0121 - 260 8113.

 

Course Title:                                        Duration:

 

Handset                                                1 Day

(covers operator consoles/voicemail/CCAgent

(maximum 8 delegates per session, 5 sessions per day)

4760 + Call Accounting Overview           1 Day

CCSupervisor                                        1 Day

(maximum 8 delegates per day)

CCStatistics                                          2 Days

(prerequisite CCSupervisor)                                               

(maximum 8 delegates per day)

CCAdministrator                                    3 Days

(prerequisite CCSupervisor + CCStats)                             

(1 day CCSuper + 0.5 days CCStats + 1.5 day CCAdmin)

OTCC Premium                                     3 Days

OTCC Premium + IVR                            4 Days

 

Course Descriptions

Click here for an overview of the courses we can provide.

Scheduled Courses

Click here to see the April to August course schedule for the Birmingham training centre.

Training Options

Click here to see the many ways in which we can provide you with first class training for all your staff.

Courses at our office

Click here to see a list of the courses available in the Birmingham Training Centre.