Who should attend:
Personnel in charge of Contact Centre Statistics.
Duration:
2 Days.
Location Requirements:
Amillan Training Centre or on-site
Number of Participants:
Between 2 and 6 per session.
Methods:
l Lectures, Guided Assignments
l PowerPoint Presentations
l Practical Exercises
Prerequisite:
Experience of Windows PC’s and Excel.
Programme:
l Overview of the C.C.S.
l Ticket Production
l Analysing the Predefined Statistics
l Interpreting the Excel Results
l Creating Basic Templates
l Automating the statistics process
