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Training

The Birmingham Training Suite is fully equipped with the latest technology and for your comfort, it is fully air-conditioned.

Birmingham Training Courses

The following courses are scheduled for the Birmingham training centre. We can arrange other courses if required, simply contact us on 0121 - 260 8113.

 

Course Title:                                        Duration:

 

4760 System Management                     2 Days

4760 Call Accounting                             1 Day

CCSupervisor                                        1 Day

CCStatistics                                          1.5 Days

(prerequisite CCSupervisor) 

(1 day CCSuper + .0.5 days CCStats)

CCAdministrator                                    3 Days

(prerequisite CCSupervisor + CCStats)

(1 day CCSuper + 0.5 days CCStats + 1.5 day CCAdmin)

OTCC Premium                                     3 Days

OTCC Premium + IVR                            4 Days

 

Course Schedule

Click here to see the latest course schedule for the Birmingham Training Centre.

Course Descriptions

Click here to see the descriptions for each course.

Training Options

Click here to see the many ways in which we can provide you with first class training for all your staff.

Courses at our office

Click here to see a list of the courses available in the Birmingham Training Centre.

Courses at your office

Click here to see a list of courses we can deliver onsite.