Exclusive Genesys Partnership.
We have just finalised an exclusive partnership with Genesys to formalise our expertise in delivering intelligent Contact Centre solutions. This recognises the success of the projects we have delivered to some of the UK's leading brands.
The NEC, 2,000 users and a Ticket Factory.
The NEC have recently implemented a VoIP solution for 2000 users. This includes the NIA, ICC and the NEC itself. We have also provided a call centre as part of the launch for the TicketFactory which is the new box office for the NEC Group.
Halfords store and communications refurbishment.
As part of their store reburbishment program, Halfords are replacing the telephone systems at each store throughout the branch network. This program extends into Europe where we have recently replaced systems in the Czech Republc.
Birmingham East and North Primary Care Trust ( BEN PCT )
As part of the NHS LIFT ( Local Improvement Finance Trust ) BEN PCT are rolling out IP Telephony across 32 sites with approximately 2,000 users. A call centre is also now in place for internal support and the PCT is embracing the benefits already.
