Enghouse: Partner

At Amillan our priority is ensuring that the solutions we provide precisely meet the needs of our customers and, as a contact centre specialist, this means having access to best of breed products across the entire range of applications.

With Enghouse’s EICC platform we are able to deliver exceptional capability for Lync/Skype for Business customers looking to add multi-channel capabilities into mid-size contact centre applications at a very competitive price point. The combination of deep Lync integration, multi-channel support, an intuitive agent interface makes Enghouse a powerful addition to Amillan’s portfolio.

About Enghouse

Contact centres play a vital role in one-to-one customer interactions, providing opportunities to gather feedback, differentiate your company’s products and services, as well as to build loyalty. Effectively handling such “structured” interactions requires a communications platform that leverages defined processes to empower your contact centre to quickly and efficiently respond to customer demands. This type of interaction management solution typically blends multiple media types with your business rules, allowing your contact centre to increase revenues, reduce costs, improve call handling and retain customers.

Enghouse Interactive’s contact centre solutions offer comprehensive features that cover all areas of contact centre operations, making customer service easy for the agent and appearing effortless and consistent to the customer, spanning Speech-enabled self-service voice portals, Unified multi-channel customer interaction management, Intelligent routing, Powerful agent interfaces, Complete, searchable customer interaction history, Comprehensive management tools, Business driven reporting, Call recording and monitoring, Survey Manager, Scalability, Fault tolerance and redundancy

Available as both premise and cloud-based deployments, our contact centre solutions enable you to manage customer information, decrease time-to-answer, and route calls, email and web inquiries to your agents while providing them with an automated screen display of pertinent customer information for each call. Our solutions also allow your agents to wrap-up calls, perform follow-up tasks, and report on all transactions, delivering the best results in the shortest period of time. Enghouse Interactive’s Multi-Channel Contact Centre Solutions provide the most comprehensive set of contact centre interaction management tools in the industry, spanning routing, queuing, tracking and reporting of inbound and outbound calls, blended calls, email, web chats, web requests, fax, voice mail, and tasks.

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Enghouse Interactive partners with leading telephony and technology organisations and resellers to bring you high-quality interaction management solutions. Our partners provide a variety of supplemental products and services to bring even more value to your corporate environment.

Enghouse Partnership Programme Mission Statement