Trent and Dove Housing selects Amillan

Trent & Dove Housing has selected the IPFX solution from Amillan to meet its telephony and collaboration needs after a public tendering process. IPFX is a fully integrated IP telephony system that combines a suite of applications including unified communications, directory services, call accounting, call centre, conferencing, centralised voicemail and advanced comprehensive presence capabilities.

IPFX boasts the first unified comms solution to integrate with both Microsoft Outlook and Lotus Notes and will be implemented by Amillan, a communications solutions integrator and authorised IPFX partner.

John Imber, information systems manager at Trent & Dove Housing, said: “We selected IPFX on the basis of the wealth of features the solution provides, which we feel will increase our levels of customer service and boost the productivity of our staff. The dedicated call centre application is being deployed to ensure that all customer calls will be answered promptly and efficiently and, using the sophisticated presence features, can be referred to the most appropriate – and available – person.”

Chris Hartley, sales director at IPFX, said: “The IPFX Director solution provides several key features desired by organisations such as Trent & Dove Housing. Presence is key for businesses that need to ensure efficient and streamlined communication with its customers, and integrating that with unified comms, conferencing and call centre capabilities creates a single interface that promotes more effective working.”

“Amillan is a new partner for IPFX and has a strong reputation not only for its depth of knowledge across a broad range of technologies but also in proven customer satisfaction due to its precise project management. We are confident that the transition of Trent & Dove Housing onto the Director solution will be seamless and are delighted to be working in partnership with Amillan on this project, and on projects in the future.”

Richard Reid, strategic development director at Amillan, said: “As a communications solutions integrator, we bring to our customers the best solution to meet their needs and provide their business with added value. IPFX is a great product to be able to offer to our clients and is a valuable addition to our expanding portfolio.”