Join Amillan and Enghouse for CX16: 'The Age of the Digital Customer'

Amillan is pleased to announce its participation in Enghouse's CX16 Event. The theme of this years’ event is 'The Age of the Digital Customer' and will be held at the exclusive Hilton Hotel, London Olympia on September 28th, timed to coincide with Contact Centre Expo.  

Key themes include:

  • The Four Facets of Customer Engagement
  • Reducing customer effort by “Connecting your Enterprise”
  • Mobility and self-service as part of your “Digital by Design” strategy
  • Leveraging Microsoft Skype and CRM within your contact centre
  • How to kick start your Cloud Contact Centre
Amillan will be hosting a spotlight session on Customer Engagement, with case studies from some of the UK's leading Social Housing organisations on how multi-channel contact centre technology is transforming the way they engage with their customer bases.  

The Four Facets of Customer Engagement
September 28th - 12:45pm

It’s a fact that every individual digital transaction or customer experience has participants and an audience, and how that transaction is managed and viewed will affect how your organisation is perceived in the marketplace. Critically, this is happening against a backdrop of significant change in the market, and in the customer community that you are serving. So, with insight from Futures Housing Group, we’ll examine what each group of observers are looking for, what a successful transaction should look like to them, and the consequences of getting it wrong.

Presented By: Richard Reid, Amillan Director

 

To view the full agenda and reserve your place: Click Here To Register Now