Watch On Demand: Customer Engagement And The Contact Centre Webinar

Our recent webinar on Customer Engagement is now available online to watch on demand.

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This 30 minute webinar looks at how contact centre technology has evolved to manage the entire customer experience in a multi-channel world.

We will examine the growing demands placed on the contact centre and look at the increasing importance of social media as a customer service channel. Amillan is a communications integrator specialising in enterprise voice environments and data networking, working with Aspect, Alcatel-Lucent. Enghouse and IPFX to deliver contact centre solutions for organisations of any size.

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About the series

Each of the briefings in this webinar series will look at a different element of the communication environment, exploring how technology solutions have evolved to help organisations overcome the challenges that are currently preventing them from achieving their strategic goals. This series of webinar topics include: "Communication is at the heart of productivity", "Is your contact centre ready for the age of the consumer?" and "How the IT network can enable your organisation to perform better".

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Stream a replay of this webinar on demand now: