Multi-Channel Engagement

Mobile technologies are rapidly changing customer behaviour and preference. Convenient, on-demand access to information – your customers don’t just want it, they expect it.

Speech and touchtone driven self-service phone portals are commonplace, but few companies have evolved their communications and support strategies to capitalise on the widespread adoption of text-based channels and smart mobile devices. The dilemma is that the majority of existing phone self-service, or Interactive Voice Response (IVR), systems are incapable of meeting the expectations of mobile customers and their shifting communication preferences.

Amillan make it easy for companies to leverage the functionality and ubiquity of mobile devices to enhance and optimise customer service. We simplify the adoption of SMS, mobile web, smartphone apps and social networks as customer service channels to allow you to precisely align the interaction you provide with the expectations and demands of your customers and clients. Our solutions create the ability of your service staff to drive first-time resolution by giving them immediate access to available expertise throughout your organisation, while still engaged with the client.

We enable you to design and manage your contact centre to deliver the highest levels of customer engagement while maximising the efficiency of the resources you have available.

Contact Us

Contact Details

Number One, Highlands Court
Cranmore Avenue
Solihull
B90 4LE

Phone: 0845 504 8885
(Calls may be recorded)

Fax: 0845 504 8886

Email: enquiries@amillan.co.uk