Desktop Process Automation

Automation on the desktop: Amillan can develop “software robots” to execute basic, repetitive tasks as a human, providing real-time assistance to your agents…

Robotic Process Automation as a term first appeared early 2000 and has been cited in recent times by many Industry Analysts as a vital technology for contact centres. In all companies, Agents spend a great deal of time interfacing with numerous applications and data points to perform their tasks. They often are required to re-input data multiple times, copy/paste data from one application to another, follow complex processes, compare and check information in different applications etc. Robotic Process Automation implements “software robots” to automate these tedious and non-value adding tasks and provide assistance to the Agents to handle complexity, efficiently.

Why do contact centres need Robotic Process Automation?

  • Automate your business processes
  • Optimise efficiency and reduce costs
  • Enhance your customer and employee experience
  • Integrate your applications seamlessly

Task Automation Examples:

  • Mouse click
  • Copy / paste
  • Database integration
  • Web services integration
  • API integration
  • Data Input and replication
  • Screen & application navigation
  • Single Sign in / Start my day
  • Calculations
  • Data manipulation

For more information on how you can save costs and improve both customer and employee engagement, please contact Amillan today.

Contact Details

Number One, Highlands Court
Cranmore Avenue
B90 4LE

Phone: 0845 504 8885
(Calls may be recorded)

Fax: 0845 504 8886