Contact Centre

Convergence
Applications
Cabling
Unified Comms
Managed Services
Mobile Solutions
Landline Services

Consultancy
Installation
Project Management
Support & Maintenance
Training

Walsall College
DSG International
Swinton Insurance
Solihull Care Trust
Balfour Kilpatrick
NEC
Rose Garden
Mayflex
Halfords
City College
Wimbledon

We support an average of 1 million calls per day across multiple contact centres in the UK.

Contact Centre

contact / noun 1 condition or state of touching, meeting or communicating.

centre / noun 2 core; point of concentration or dispersion.

Consumers want more choice in the way they communicate with suppliers. For the contact centre, this means adapting to a changing environment where email and text communication are just as important as the telephone call.

We can help you to make the change from being a call centre to a contact centre by applying best practice processes to allow you to:

Increase output using the same resources
Manage performance dynamically
Maximise every contact with every client
Monitor quality and improve standards
Shorten the induction period for new agents

Best practice drives technology solutions and our solutions can support the optimum performance requirements of any contact centre.

Swintons Video

Click here to see a video about Swinton's telephony and contact centre project.

Our Proposition

Read more about our proposition to contact centres.

Case Studies

Dixons, PC World, Currys
NEC
Swintons
Mayflex

Homeworking

Do you really know what it's about? Click here to read more.

media/files/Amillan Landline Services Datasheet.pdf

Teleconferencing

Will it make a difference to your business? Click here to find out.

No.1 in EMEA

Alcatel-Lucent are No.1 in EMEA for contact centre solutions.

100 million interactions

This is the number of interactions managed everyday by 3,300 enterprises using contact centres from Alcatel-Lucent.

Self Service

Click here to listen to a caller making a payment using the latest in Interactive Voice Recognition.

Solution Overview

Click here to read more about the Alcatel-Lucent Contact Centre solution.