Solihull Care Trust

Solihull Care Trust is a Health economy of over 1,500 health and social care professionals, providing essential services to 212,000 patients registered at 31 GP practices in the area. It is one of only nine care trusts in the UK and it has been established as a way of providing integrated health and social services. All the services previously provided by the Primary NHS Care Trust and Solihull Council’s Adult Social Services are now delivered by the Solihull Care Trust.

The Challenges

Solihull Care Trust was expanding and evolving its estate to meet the changing demands of the community. With more staff in the newly integrated organisation,the telephone systems on both of the main sites were operating at full capacity and were reaching their end of life with no ongoing support available.

Reviewing the telephony requirements of the main sites presented an opportunity to review the communications infrastructure across the trust. With 25 satellite offices, each having its own telephone system, there was a requirement to standardise communications and develop a migration strategy for all sites.

One of the aims of the trust is to make good use of technology and the best use of skilled staff. For Solihull Care Trust this meant looking at the most cost-effective solutions which would improve communications and make the best use of everyone’s time. With a strong track record in the health sector, Amillan was chosen to provide a solution.